Access Management Systems Support Technician I

The Access Control System Support Technician is responsible for providing excellent customer service as well as the proper processing of University-wide approved key requests and badge requests. All the while, ensuring that only the approved individuals possess the valid credentials for access and that neither the key/core nor the card access systems integrity have been compromised in any manner whatsoever. Maintaining both the key/core and card access systems integrity is absolutely vital and a major part of this position. Working independently and able to exercise good judgment and discretion is essential to this job.

Essential Functions and Responsibilities

·Directly supports the Access Control Supervisor.

·Customer service: Receive and process phone calls and emails. Able to effectively communicate with walk-in customers.

·Works closely with Liberty University Card Services Department, regarding badge requests in order to retrieve employee status and card information.

·Completes approved key requests per department process.

·Works closely with Liberty University Card Services Department, regarding badge requests in order to retrieve employee status and card information.

·Adequately communicates with field technicians from all departments regarding work orders and projects.

·Works closely with the Locksmiths to ensure that all keys have been recorded correctly via the current keying system.

·Distribute keys and provide the proper documentation of key transactions.

·Familiar with standard concepts, practices and procedures within the Access Control field.

·Possess strong knowledge of the Access Control System software.

·Ability to work a flexible schedule when needed- some nights and weekends.

·Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks.

·Performs other duties as assigned.

Qualifications, Credentials, and Competencies

High school diploma or GED. Minimum of 1+ years of related experience required, or an equivalent combination of education and experience. Prior access control programming experience preferred but not required. Certifications obtained while employed by Liberty University at the expense of the employer will be reimbursed back to the University upon voluntary termination (resignation) for the first 12 months after acquiring it. Must be detailed oriented, possess strong organizational skills and well-developed communications skills.

Effective communication both verbally and in writing. Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature. Excellent computer and organizational skills. Regularly lift 50+ pounds. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required. 

Time Type

Full time

Location

Lynchburg - In Office

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.