Account Coordinator

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Job Type

Full-time

Description

Let's share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company's change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year!
• For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We're working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are investing significantly in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose: Works closely with the Sales (CSR) team to coordinate the customers' needs from estimating through invoicing.

Key Responsibilities:

• Customer Support: Provide exceptional service by being a direct point of contact for customers when needed. Ensure customers' needs are met promptly and professionally.
• Attention to Detail: Maintain up-to-date records for all project documents and project management software, ensuring job details, statuses, and timelines are accurately tracked.
• Problem Solving: Proactively identify and resolve scheduling or product-related challenges to ensure a smooth customer experience.
• Team Interaction: Maintain a professional and friendly approach in all interactions with customers, subcontractors, and colleagues.
• Time Management: Balance multiple tasks efficiently, prioritize responsibilities, and complete tasks with minimal supervision.
• General Office Duties: Assist with phone calls, walk-in customers, and other office duties as required.
• Vendor Relationship Management: Establish and maintain strategic alliances with vendors to assess product availability, lead times, and pricing dynamics. Facilitate the timely generation of sales and special orders, ensuring responsiveness to customer needs.
• Task Prioritization and Operational Efficiency: Strategically identify and execute tasks to optimize CSR capacity, enhancing overall operational efficiency.
• Well-Organized Administrative Skills: Uphold meticulous organization of paperwork, files, and email correspondence. Maintain an updated "To Do List" to ensure tasks are systematically addressed without delays.
• Bistrack Cleanliness and Management: Maintain accuracy in the Order Monitor, updating expected delivery dates and times. Learn Kits and input quotes into Bistrack proficiently.
• Effective Communication: Communicate seamlessly with salesmen, customers, and suppliers regarding orders and quotes. Follow through promptly with customer and salesman requests, providing timely and accurate information. Relay supplier-related delays and issues to both salesmen and customers.
• Customer Relations Excellence: Clearly input customer requests into quotes with accurate product descriptions. Ensure product sign-off before accepting quotes. Proactively communicate lead times, delays, and issues to both salesmen and customers, anticipating inquiries. Obtain prices from suppliers when needed, demonstrating a commitment to customer satisfaction.

Requirements

Requirements

• Strong customer service skills with a focus on building positive relationships with customers, vendors, and internal teams
• Excellent organizational skills and attention to detail when managing quotes, orders, and project information
• Effective verbal and written communication skills
• Ability to prioritize multiple tasks, manage interruptions, and meet deadlines
• Strong problem-solving skills with the ability to proactively address scheduling, product availability, and order-related challenges
• Comfortable learning and using BisTrack, estimating software, and other computer systems
• Ability to maintain accurate records, track order statuses, and follow through on customer requests
• Team-oriented mindset with a willingness to collaborate and support the Sales (CSR)
• Self-motivated, dependable, and trustworthy with the ability to work independently
• Adaptability and willingness to continuously learn and improve processes
• Previous experience in the door and trim industry and proficiency in Microsoft Office is strongly preferred
• Some lifting ( helping load customers)
• Valid driver's license with a clean driving record

Strongly Preferred:

• Prior experience in the building materials industry
• Basic computer skills (Outlook, Word & Excel)