Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Career Development
Job Description
HUBZone applicants are strongly encouraged to apply. (HUBZone Map) Position Summary: The Account Engagement Specialist is an inside technical sales role that serves federal contracts and is responsible for managing and nurturing existing relationships with federal government clients in the IT sector. This role focuses on responding to opportunities arising from pre-existing contracts, serving as the primary point of contact for client inquiries, and providing timely quotes and information. The specialist ensures customer satisfaction by facilitating effective communication and fostering strong, long-term partnerships. This role serves as a foundation for developing skills and knowledge needed to advance within the Wildflower sales team. Essential Duties & Responsibilities
- Client Interaction: Act as the main point of contact for incoming phone calls and emails from federal clients under existing contracts.
- Opportunity Response: Research and verify pricing, availability, and product details to support customer inquiries. Respond promptly to client requests for quotes, information, and support services, ensuring accuracy and compliance with contract terms.
- Relationship Management: Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction. Communicate with customers to confirm order details and resolve any issues or questions.
- Account Management: Monitor and manage the lifecycle of pre-existing contracts, ensuring all client needs are met and identifying opportunities for contract renewals or extensions.
- Sales Strategy: Meet or exceed sales targets and performance metrics as outlined by management.
- Cross-functional Collaboration: Work closely with internal teams, including sales, technical support, and procurement, to deliver seamless service to clients.
- Documentation: Maintain detailed records of client interactions, quotes provided, and transactions in the company's CRM system.
- Customer Service Excellence: Resolve client issues and concerns effectively, escalating to appropriate departments when necessary.
- Market Awareness: Stay informed about industry trends, competitor offerings, and federal procurement changes that may impact existing contracts or client needs.
- Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values.
- High School diploma or equivalent is required; some college coursework or a 2-year degree is preferred.
- Prior experience in a customer service, administrative, or sales-related role is preferred but not required.
- Strong customer service skill with a proven ability to build and maintain relationships.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in ERP, CRM tools, and Microsoft Office Suite.
- Ability to work collaboratively with team members at all levels to support sales objectives.
We welcome all applicants who are legally authorized to work in the United States. At this time, we are unable to provide employment visa sponsorship. As part of our hiring process, we participate in E-Verify to confirm employment eligibility.
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FAQs About Account Engagement Specialist Jobs at Wildflower International
What is the work location for this position at Wildflower International?
This job at Wildflower International is located in Santa Fe, NM, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Wildflower International?
Employer has not shared pay details for this role.
What employment applies to this position at Wildflower International?
Wildflower International lists this role as a Full-time position.
What experience level is required for this role at Wildflower International?
Wildflower International is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Wildflower International for this role?
Wildflower International offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Wildflower International?
You can apply for this role at Wildflower International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.