Account Executive- Commercial Insurance (Hybrid 1 day in-office)

Title: AccountExecutive- Commercial Lines

Work Mode:Hybrid 1 day in-office| Location/Supporting: Longwood, FL| Book Focus:Construction, HospitalityPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations

About the Role:Responsible for the strategic coordination and execution of client marketing, servicing, risk management, and/or sales activities. Manage abook of business, increase account retention, and resolve complex customer service problems. Activelyseekto grow IOA business byidentifyingand acting onsales opportunities, andserve as a resource to the account team and Producers.

Key Responsibilities:

• Team Leadership: Direct daily activities and workflow of the account team.

• Technical Competence:Maintainhigh technical competence and industryexpertise.

• Discretion and Judgment: Ensure beneficial outcomes using discretion and judgment.

• Client Relationship Management: Manage client relationships, conduct meetings, and close business.

• Communication: Act as a communicationconduitbetween Producers and the account team.

• Customer Service and Account Management: Manage account activities, policy administration, billing, claims, and more.

• Policy Management: Manage policy expirations and renewals.

• New Business and Renewal Process: Conduct research, gather information, prepare submissions, and bind coverage.

• Accounts Receivable: Monitor reports and collect outstanding balances.

• System Maintenance:Maintaindata accuracy in agency management systems.

• Activity Monitoring: Ensuretimelycompletion of activities.

• Service Excellence: Deliver excellent service,anticipateneeds, and respond quickly to requests.

• Policy Compliance: Stay updated on company policies and procedures.

• Continuous Improvement:Seekand adoptbestpractices to improve individual and team performance.

• Champion IOA Values:Demonstrateintegrity and leadership.

Ideal CandidateQualifications:

• 5+ years ofindustryexperience, or7yearsof sales, marketing, or relationship management experience

• Thorough knowledge of insurance brokerage and client needs

• Experiencetoservice and support large, complex accounts

• Required active licensing; professional designation (CIC or equivalent) preferred

• Strong analytical, problem-solving, and decision-making skills

• Exceptional customer service,communication,multitasking, and organizational skills

• Proficiencyin MS Office (Outlook, Word, Excel)

• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential

• Company-paid health insurance

• Paid holidays, vacations, and sick time

• 401K with employer match

• Professional growth and career progression opportunities

• Respectful culture and work/family life balance

• Community service commitment

• Supportive teammates and a rewarding work environment

What to Expect(Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)