Account Executive

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, you'll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from.

About you:

You enjoy helping customers get started and feel confident using new software. You're comfortable speaking with people, understanding their goals, and guiding them through the early stages of their journey. At Access, you'll play a key role in shaping a positive first experience with Fathom and becoming a trusted, approachable point of contact for small and medium-sized business customers.

Day-to-day, you will:

• Engage with new trial users and prospects, understanding their goals and showing how Fathom can support their business and progress them towards a paid subscription.
• Guide trial users through onboarding, follow-ups and re-engagement, helping them move smoothly from trial to paid subscription and into Account Management when they're ready.
• Share practical advice, training and best practices so customers feel confident using Fathom day to day and know where to go for ongoing support.
• Work closely with Marketing and global teams to support webinars, customer content and activities that improve engagement, adoption and overall customer experience.

Your skills and experiences might also include:

• Experience in a customer-facing role, such as sales, customer success or support.
• Confidence explaining software products in a clear, simple way to non-technical users.
• An interest in accounting, finance or how businesses use data to make better decisions.
• Experience keeping customer records and sales activity up to date in a customer relationship management (CRM) system, with a structured and organized approach to follow-ups and pipeline management.

Compensation: The anticipated base salary for this role is $60,000-$70,000 annually, with additional On Target Earnings (OTE) based on performance. Final compensation will be determined based on factors including location, experience, and qualifications. Any compensation outside this range will follow applicable laws and company policy.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let's make a difference together.

Love Work. Love Life. Be You.