Account Management Team Lead
BrightEdgeChicago, IL
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Job Description
Shape the future of search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
As Team Lead for BrightEdge’s Digital account team, you will lead a small team within our larger Account Management department, focused on renewing contracts across our Digital portfolio, while also managing your own book of business as a Player-Coach. We're seeking someone with a proven track record of leading teams and managing renewal and expansion (upsell) processes. Experience in hiring and onboarding new hires, and continuous coaching will be pivotal. The team lead will initially train as a full Strategic Account Manager to learn the ropes before taking on team leadership.
How you'll spend you time:
- Showing value to BrightEdge customers through reporting and data via presentation decks.
- Managing the Account Management/Customer lifecycle with customer decision makers and internal stakeholders.
- Leading and managing the scaled renewal and upsell/expansion process across BrightEdge's enterprise book of business.
- Running forecasting and reporting cadences.
- Implementing renewal and upsell/expansion strategies tailored to different customer segments, including fast renewal motions, detailed renewal motions, expansion motions, and save strategies for red accounts.
- Building and leading a high-performing renewals team, ensuring operational excellence and cadence in execution.
- Collaborating closely with Customer Success teams to facilitate account transitions, planning, forecasting, and value delivery.
- Establishing and maintaining strong partnerships with key stakeholders, including customers, executive sponsors, and cross-functional teams.
We're excited about you if you have:
- 3+ years closing experience in a SaaS Account Management or New Sales position
- 1+ years experience as a renewal or sales team lead with demonstrated player coaching or leading/mentoring account managers
- History of exceeding targets in both individual quota carrying and team lead positions (MRR preferred)
- Lead generation experience
- Strong presentation skills and credibility with decision makers
- Excellent written and verbal communication skills, with ability to multi-task, prioritize and manage timeeffectively
- Strong forecasting and operational rigor
- Experience with Salesforce or managing sales cycles through a CRM
- History of working in high-velocity sales environment with a monthly quota
- Bachelor's degree required
Benefits
- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- Discounted gym membership and fitness benefits
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
- Pet wellness and insurance plans to keep your furry family healthy
This role offers a base salary plus a quarterly performance bonus on a 50/50 split. The listed range reflects the total on-target earnings (OTE) for this position and encompasses multiple levels. Actual compensation and level will depend on your skills, experience, and other job-related factors.
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
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FAQs About Account Management Team Lead Jobs at BrightEdge
What is the work location for this position at BrightEdge?
This job at BrightEdge is located in Chicago, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at BrightEdge?
Employer has not shared pay details for this role.
What employment applies to this position at BrightEdge?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at BrightEdge?
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