Account Management Team Lead - Accounts Receivable Financing

Join us today as the Team Lead- Accounts Receivable Financing- Hybrid!

First Business Bank is a Top Workplaces USA company, learn more here.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!

OVERVIEW:

The Team Lead- Accounts Receivable Financing plays a key role in scaling our Accounts Receivable Finance platform by leading an Account Management team and managing a select portfolio of complex clients. This role balances people leadership, client partnership, and operational excellence while collaborating closely with cross‑functional teams. You'll help drive a strong client experience, support growth, and continuously improve how we operate.

Work Model: This is a hybrid role- with up to two days per week at the office: 2400 East Devon Ave, Des Plaines, IL.

Specifically, as the Team Lead- Accounts Receivable Financing you will:

Operational Excellence (25%)

• Lead day‑to‑day account management activities including invoice purchases, approvals, and workflow oversight
• Review exceptions, resolve issues, and ensure compliance with policies and procedures
• Monitor portfolio health and escalate risks proactively

Client Partnership (25%)

• Serve as a trusted partner to clients, ensuring clear and timely communication
• Support client onboarding, renewals, and offboarding
• Approve client line changes within authority and escalate as needed

Cross‑Functional Collaboration (20%)

• Partner with Underwriting, Portfolio Management, Debtor Credit, Collections, and Operations
• Participate in onboarding, portfolio reviews, and pipeline discussions
• Surface risks and ensure timely resolution in partnership with leadership

Team Leadership & Growth (20%)

• Set clear goals and lead a high‑performing Account Management team
• Coach, develop, and support team members through regular feedback
• Foster accountability and a continuous‑improvement mindset

Process Improvement (10%)

• Identify efficiencies and help scale processes as the business grows
• Support system enhancements and SOP updates

The successful candidate should have:

• Minimum of 7 years of experience across key areas of the factoring industry.
• Minimum 3 years of management experience.
• Proficient in identifying client fraud or suspicious activity in a factoring environment.
• Ability to adapt to changing priorities.
• Expected to work in a fast-paced environment under deadlines while maintaining accuracy and quality.
• Proficient in training small groups on new or existing processes.
• Proven ability to manage team members across in-office, hybrid and remote work environments.