Account Manager AD - Security

Summary:The Account Manager- Account Development (AD) is responsible for managing the inbound interactions from customers in the AD segment. As part of this, the AD Account Manager will be responsible for generating quotes, fielding and responding to inquiries, driving deals to closure, processing orders, and overflow quotes and orders. This individual will navigate internal departments and resources to answer customer inquiries and effectively close deals. The ideal candidate for this role is a fast learner, hardworking, high energy, results driven individual that is looking to develop their career in sales. This role will be responsible for achieving their defined SLA's, KPI's, and other goals.

Essential Job Duties:Customer Enablement & Sales Support:

Field inbound requests for quotes from customersGenerate quotes and negotiate with the customer to close open opportunitiesIdentify opportunities for up-sell and cross-sell of the ScanSource solution set, as applicableReceive inquiries from customers related to quotes, products, orders, etc.Navigate ScanSource resources effectively to service the customer; collaborate cross-functionally to answer inquires and resolve customer issuesMaintain customer information in SFDCReceive orders from customers and enter the orders into SAP/ERP systemEnsure accuracy of Sales OrdersHandle the quoting and ordering from other segments as neededRespond to customers on order related questions (e.g. ETA, tracking, RMA/DOA, etc.), as applicableReview open orders and follow-up to ensure timely processingProcess PCA's as needed

Competencies:

Leadership:

Maintain strong working relationships across the ScSc organizationAbility to quickly develop relationships with decision makersStrong organization skills with the ability to manage to multiple deadlinesAbility to navigate ScSc resources to service the customer

Business Acumen:

Strong communication, listening, and negotiation skillsFast learner, hard-working, high-energy, results driven individualAbility to communicate effectively through virtual and phone interactionsStrong focus on customer service and positive customer interactionsAttention to detailUnderstanding of the quoting process and various quoting toolsUnderstanding of order processing

Technical Acumen:

Understanding of the ScSc's solution setWorking knowledge of Salesforce.com (or CRM system)Ability to generate quotes in SAP (or an ERP system)Ability to process and track orders

Reporting Relationships:

Manager, Sales- Account Development

Requirements:

4 year college degree or equivalent working experienceAt least 1 year of previous sales experienceDemonstrated organizational skills and ability to successfully manage to multiple deadlinesExperience working collaboratively with cross-functional teamsStrong communication and customer interaction skillsHistory of high performance in achieving SLA's and KPI'sProficiency in the Microsoft Office Suite

Preferred:

Previous experience in an Inside Sales environment, a plusProficiency in ERP and CRM systems; SAP and Salesforce.com, a plusPrevious experience generating and processing quotes in a channel distribution environment, a plus

Physical Requirements:

Ability to sit at a computer terminal for long periods of time.Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.Ability to travel at least 5% of the time, as needed.Ability to lift 25 pounds.

Compensation:Base Salary : $40,000 and total compensation $48,000Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity EmployerEOE/M/F