Account Manager and Customer Service Representative (CSR)

US720Charleston, South Carolina

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Benefits

Paid Vacation

Career Development

Job Description

Benefits:

Company parties
Competitive salary
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Our tight-knit team in AlphaGraphics - US720 is actively seeking an Account Manager and Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Retail Customer Service Representative Perks and Benefits:

Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development

More than anything, we’re looking for a highly collaborative and dependable Account Manager and Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Account Manager and Customer Service Representative (CSR)Daily Tasks:

Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services, and capabilities.
Serve as an external key educator to our community and customers.
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Attract potential customers by answering product and service questions and suggesting information about other products and services.

Account Manager and Customer Service Representative (CSR) Role Qualifications:

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
Ability to effectively build relationships with customers and teammates.
Strong written and verbal communication skills.
Desire to continuously look for ways to help people.
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today!

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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FAQs About Account Manager and Customer Service Representative (CSR) Jobs at US720

What is the work location for this position at US720?

This job at US720 is located in Charleston, South Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at US720?

Employer has not shared pay details for this role.

What employment applies to this position at US720?

US720 lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at US720?

US720 is looking for a candidate with "Senior-level" experience level.

What benefits are offered by US720 for this role?

US720 offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at US720?

You can apply for this role at US720 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.