Account Manager - Event Operations And Security

Account Manager – Event Operations & Security

Lead Operations. Build Teams. Deliver Exceptional Event Experiences.

Are you an experienced operations leader with a background in event security, venue operations, sports and entertainment, convention centers, or crowd management? Have you successfully managed large event workforces, partnered directly with clients, and overseen high-profile events where operational excellence is non-negotiable?

BEST Crowd Management is seeking a dynamic Account Manager to lead event operations in Memphis, TN. This is an opportunity to oversee a large-scale operation, manage a workforce of 100+ event staff, and play a critical role in delivering safe, secure, and memorable guest experiences at major events.

Compensation & Benefits

Base Salary: $65,000 - $70,000 annually

Relocation Assistance May Be Available

Comprehensive Total Compensation Package Includes:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Program
• Professional Development & Leadership Growth Opportunities
• Career Advancement Within a National Organization
• Opportunity to Lead Operations at High-Profile Events & Venues

What You'll Do

As the Account Manager, you'll serve as the operational leader responsible for workforce management, client relationships, event execution, and business performance.

Key responsibilities include:

• Lead all aspects of event operations, staffing, recruiting, onboarding, training, scheduling, and event execution
• Manage and develop a workforce of 100+ part-time/event employees and front-line supervisors
• Partner directly with venue leadership and clients to ensure exceptional service delivery and account performance
• Develop staffing plans and operational strategies to meet event demands while controlling labor costs
• Oversee scheduling, payroll, invoicing, budgeting, and financial accountability
• Coach, mentor, and develop supervisors and team leaders to build a high-performing culture
• Coordinate incident response activities and partner with law enforcement, public safety agencies, and venue management when needed
• Support emergency preparedness planning and operational response during critical incidents
• Monitor key performance metrics and implement continuous improvement initiatives
• Ensure compliance with company standards, client expectations, and regulatory requirements
• Provide leadership during nights, weekends, holidays, and event-day operations

What We're Looking For

Required Experience:

• 2+ years of experience as an Account Manager, Operations Manager, Senior Supervisor, Security Manager, Event Manager, or similar leadership role
• Experience managing teams of 100+ part-time, seasonal, or event-based employees
• Direct client-facing experience with responsibility for relationship management and service delivery
• Experience with employee scheduling, staffing plans, payroll administration, labor management, and budgeting
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Valid driver's license and ability to travel as needed

Highly Preferred Backgrounds:

• Event Security Operations
• Crowd Management
• Stadium & Arena Operations
• Sports & Entertainment Venues
• Convention Center Operations
• Live Events & Festivals
• Guest Services Leadership
• Contract Security Operations

Additional Preferred Qualifications

• Experience coordinating with law enforcement, emergency management teams, fire departments, or venue security partners
• Strong incident management and emergency response experience
• Demonstrated success leading large operational teams in fast-paced environments
• Experience improving workforce engagement, retention, and operational efficiency
• Bachelor's degree or equivalent leadership experience

Why Join BEST Crowd Management?

At BEST Crowd Management, you'll do more than manage events—you'll lead large-scale operations, develop future leaders, build meaningful client partnerships, and help create safe, exceptional experiences for thousands of guests.

If you're an operations leader ready for your next challenge and looking to make an immediate impact, we'd love to hear from you.

Apply today and help lead the team behind some of Memphis' biggest events.

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Apply today and step into a role where every day is exciting, impactful, and full of possibility!It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.#BEST