Account Manager

Inside Sales Account Manager – Better Business Bureau

Earning potential: $40,000–$120,000+ annually (performance‑based)Base pay: Hourly base pay OR earned commissions — whichever is higher each pay period

Join a mission‑driven, fast‑growing non‑profit that helps strengthen trust in the local marketplace. As an Inside Sales Account Manager with the Better Business Bureau, you’ll play a key role in connecting reputable businesses with the credibility, visibility, and support that BBB Accreditation provides.

This is a high‑energy sales role for people who love building relationships, educating business owners, and closing meaningful deals that make a real impact.

Why Build Your Career at BBB?

• We’re a mid‑sized, established non‑profit with a strong public‑service mission.
• You’ll work in a fast‑paced, engaging environment where top performers thrive.
• Your success directly supports a healthier, more trustworthy business community.
• You’ll enjoy uncapped earning potential tied directly to your results.

What You’ll Do

As an Account Manager, you will:

• Make 75–100 outbound calls daily to businesses across a wide range of industries.
• Identify and qualify companies that meet BBB standards.
• Educate business owners on the value of BBB Accreditation and how it supports their growth.
• Present annual dues, answer questions, and guide businesses through the application process.
• Collect dues payments and prepare applications for review.
• Maintain ongoing relationships with newly Accredited Businesses.
• Proactively source new leads in addition to those provided through BBB databases, inbound requests, and community outreach.

A Typical Day Includes

• Reviewing and selecting businesses in our service area that align with BBB standards.
• Calling and meeting with business owners to explain Accreditation benefits.
• Listening to their needs and showing how BBB can help solve real challenges.
• Completing applications, processing payments, and ensuring a smooth onboarding experience.
• Managing your portfolio of Accredited Businesses and supporting their continued success.
• Consistently meeting or exceeding monthly sales and performance goals.

Additional Responsibilities

• Track all interactions and progress in the BBB CRM system.
• Prepare applications for management review.
• Follow up on all Accreditation inquiries to ensure timely closure.
• Contribute to a positive, collaborative team culture focused on growth and service.

Requirements

• Good attendance, promptness, time management, and attention to detail.
• At least one year of prior sales or account management experience.
• A great phone voice and ability to sell, motivate, and close over the phone.
• Active listening skills and the ability to control a conversation.
• A closer’s mentality.
• Clear and professional communication skills via phone and email.
• A passion for success and earning money.
• Strong work ethic and character. Being able to self-manage and hit daily goals.
• Honesty; high level of integrity.
• Trainable and coachable; a quick learner.
• Ability to adapt to technology, including our backend system, and Microsoft Office programs; and the proficiency to enter data while on calls.
• Highly proficient in MS Office applications (Outlook, Word, Excel) and have basic computer skills.
• An understanding that hard work pays off, that activity leads to results, and what you put in is what you’ll get out.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance