Account Manager

Overview

Drake Cooper is looking for an Account Manager to join the agency to work with a Fortune 50 Oil and Gas Account.

The Account Manager is the engine behind smooth, successful client work. With experience as an Account Coordinator or a similar role, either agency-side, client-side, or in another industry. You'll manage the day-to-day needs of your clients while keeping projects moving forward. You'll lead select projects from kickoff to delivery, own portions of client relationships, and step into project management when needed, all with support from an Account Supervisor or other account leadership. Working closely with Project Managers and Supervisors, you'll make sure every request is accounted for, every project is in motion, and nothing falls through the cracks while flexing your focus based on each client's size and needs.

This position reports directly to the Account Supervisor.

What You Will Do:

• Own the accuracy of project status reporting across assigned accounts, proactively tracking progress so all status updates are complete, current, and reliable.

• Partner closely with Project Managers to ensure key dates, milestones, and deliverables are clearly understood, aligned, and documented.

• Monitor project health and flag schedule risks early, collaborating with the Account Supervisor or other account leadership before sharing any off-track updates with clients.

• Ensure all client deliverables are sent on or before agreed-upon deadlines and meet Drake Cooper's quality standards.

• Review all outgoing deliverables, attachments, and emails to ensure they are accurate, polished, and error-free.

• Communicate with clients clearly and concisely, keeping emails focused, purposeful, and easy to digest.

• Use Egnyte as the primary tool for sharing final client files, following Drake Cooper's preferred processes and best practices.

• Load and manage all agency projects in ClickUp in alignment with Drake Cooper's project management standards.

• Create detailed, well-documented tickets that clearly outline scope, requirements, timelines, and expectations-minimizing the need for follow-up questions.

• Enter projects and tickets promptly as soon as work is known, supporting efficient planning and team utilization.

• Set up and manage projects in Harvest to support accurate, consistent time tracking across teams.

• Collaborate with internal and partner agency teams to define milestones, resource needs, and realistic timelines for all managed projects.

• Schedule meetings and key milestones by identifying available dates and times that work across cross-functional teams.

• Ensure the right team members are included, informed, and prepared with clear expectations for each meeting.

• Review calendars holistically and proactively coordinate with other Drake Cooper Project Managers to resolve conflicts and keep projects moving forward efficiently.