Account Manager

Job Title: Account Manager

Location: Remote – Work-from-Home

Reports to: Senior Director, Client Management

Join us in powering the future of pharmacy cost containment!

Expion Health has an exciting opportunity for an Account Manager. Our team is continuously expanding the boundaries of the healthcare industry through innovations that intersect data and technology and amplify human intelligence to result in better outcomes. We need people like you to join in our commitment to drive pure exponential value for our clients and partners.

Are you up for the challenge?

Position Summary

The Account Manager supports day‑to‑day client success, managing relationships, and coordinating delivery. This role assists with client onboarding, oversees project execution, and provides ongoing support with strong operational discipline. Accountable for client satisfaction and retention, the Account Manager proactively identifies opportunities to enhance performance and partners closely with internal teams to align resources, resolve issues, and deliver insights that advance client goals.

Essential Functions

• Relationship Management
  • Serve as the primary point of contact for client inquiries, concerns, and day-to-day support. Maintain strong, positive relationships by understanding client needs and ensuring satisfaction with services provided.
  • Communicate regularly with clients to provide project updates, address issues, and deliver insights through ongoing reporting and analytics-especially in support of quarterly or annual business reviews.
• Project & Implementation Oversight
  • Participates in new client implementations, ensuring onboarding is aligned with client expectations and internal resources are effectively coordinated.
  • Manage client projects from initiation through completion, ensuring deadlines are met and deliverables meet quality standards.
  • Collaborate with internal teams to align resources, resolve client issues, and support project success.
• CRM & Analytics Utilization
  • Use CRM tools (e.g., Salesforce) to document client interactions, track project status, and maintain up-to-date client records.
  • Leverage analytics to identify actionable insights that support client goals and enhance the value of services delivered.
• Risk & Process Improvement
  • Proactively identify potential risks in client relationships and develop mitigation strategies.
  • Continuously evaluate and recommend enhancements to internal processes that improve client experience and operational efficiency.
• Perform other duties as assigned to support departmental and organizational needs

Required Expertise

• Bachelor's degree in Business, Healthcare Management, or a related field
• 3–5 years of experience in PBM, account management, client services, or project management
• Proven ability to build trust-based client relationships and serve as a reliable point of contact
• Demonstrated strength in managing multiple priorities, driving projects to completion, and maintaining high-quality execution
• Experience leading client onboarding or implementation processes
• Proficiency with CRM platforms (e.g., Salesforce) and ability to leverage tools, processes, and data to manage work effectively
• Strong communication and presentation skills with a client‑focused, proactive approach
• Effective problem‑solving skills with the ability to anticipate issues and drive resolution
• Ability to work both independently and collaboratively across cross‑functional teams
• High level of discretion and ability to maintain confidentiality
• Strong listening skills and commitment to continuous learning
• Proactive mindset with initiative to move work forward with minimal oversight
• Ability to navigate ambiguity, adapt to change, and contribute to a nimble, high‑performing team

Preferred Skills

• Experience using analytics to generate insights that support client goals
• Background in process improvement, operational efficiency, or risk mitigation
• Familiarity with project management methodologies or tools
• Ability to translate complex information into clear, actionable insights for diverse audiences
• Demonstrated operational discipline, including consistent use of systems, documentation, and structured workflows
• Strong relationship‑building instincts and the ability to foster credibility with clients and internal partners
• Highly resourceful, self‑motivated, and effective in a remote work environment

What It's Like to Work with Us

Expion Health has been challenging the industry status quo for over 30 years, leading with ground-breaking innovation in a wide variety of healthcare cost-management solutions. Embracing the latest opportunities that technology can offer within a rapidly evolving industry, we provide exceptional service, technology, and product innovation to meet greater challenges in healthcare cost management.

We have a distributed workforce so you can work from anywhere in the continental United States. Because of our distributed nature we have cultivated a connected culture that includes town halls, one-on-ones with executive leadership, educational forums, and even social clubs.

We offer comprehensive benefits package which includes the following:

• Medical, Dental, and Vision Insurance
• Access to GLP-1 Navigator Weight Loss Program
• Short- and Long-Term Disability
• Life Insurance and AD&D
• Supplemental Life Insurance (Employee/Spouse/Child)
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Healthcare Savings Account
• 401(k) Savings and Investment Plan with Company Match
• Paid Time Off
• Phone and Internet Allowance

Expion Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.