(Remote) Account Manager

A division of Harris; Questline is seeking an Account Manager. The Account Manager is a client-facing marketing role responsible for managing day-to-day relationships and overseeing the execution of integrated marketing programs for assigned accounts. This role serves as the primary strategic owner for a portfolio of accounts and the secondary point of contact for larger, high-value clients under the guidance of an Account Director.

Account Managers are expected to bring a strong marketing background, strategic mindset, and the ability to independently manage multiple accounts (typically $1M+ in annual revenue). Success in this role requires the ability to evaluate client needs, develop marketing strategies, translate strategy into execution, and proactively drive growth without requiring constant direction.

This is a hands-on, fast-paced role ideal for a self-motivated marketer who can balance strategy, execution, and client management simultaneously.

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately 30%.

Salary: 55K - 70K

What your impact will be:

• Marketing Strategy Ownership: Develop and manage marketing strategies aligned to client business objectives.
• Client Relationships: Serve as the primary day-to-day marketing partner for assigned accounts.
• Execution Oversight: Oversee the execution of marketing programs across multiple channels and initiatives.
• Revenue Retention & Growth: Own renewals, identify upsell opportunities, and proactively grow accounts.
• Multi-Account Management: Successfully manage multiple active accounts and priorities at the same time with minimal oversight.

KEY RESPONSIBILITIES

Client Management & Relationship Building

• Serve as the primary day-to-day contact for assigned client accounts, acting as a trusted marketing advisor.
• Build strong relationships with client stakeholders through strategic guidance, responsiveness, and results.
• Confidently lead client meetings, status calls, and planning discussions.
• Support Account Directors in executive-level meetings and contribute to long-term marketing strategies.

Marketing Strategy & Account Planning

• Develop and maintain strategic account plans that align marketing initiatives to client goals.
• Assess client performance, identify gaps, and make data-informed recommendations.
• Translate client objectives into actionable marketing tactics and campaign roadmaps.
• Continuously evaluate and optimize strategies to improve performance and outcomes.

Revenue Retention & Growth

• Own revenue targets for assigned accounts, including renewals, expansions, and upsell opportunities.
• Identify new marketing opportunities within existing accounts and proactively bring recommendations to clients.
• Collaborate with internal teams to scope, price, and deliver marketing solutions that drive growth.

Execution & Solution Oversight

• Oversee timelines, deliverables, and performance across multiple concurrent marketing initiatives.
• Ensure work is progressing according to plan while proactively addressing risks or gaps.
• Partner with Project Coordinators and internal teams to ensure high-quality delivery.
• Communicate milestones, performance, and next steps clearly and proactively to clients.

What we are looking for:

• 3-5+ years of experience in marketing account management, agency account management, or a similar marketing-focused role.
• Demonstrated experience developing and managing marketing strategies for multiple clients or accounts.
• Proven ability to multitask, prioritize, and manage several accounts simultaneously.
• Strong understanding of marketing principles, campaign execution, and performance measurement.
• Experience with revenue accountability, renewals, and account growth.
• Bachelor's degree in marketing, business, communications, or a related field required.

COMPETENCIES

• Strong marketing strategy and critical-thinking skills
• Highly organized with the ability to manage multiple accounts and competing priorities
• Self-directed, proactive, and comfortable starting and owning accounts independently
• Excellent written and verbal communication skills
• Results-driven with a focus on measurable outcomes
• Collaborative but confident making decisions without hand-holding
• Comfortable working in a fast-paced, client-facing environment
• Willingness and ability to travel regularly for client meetings

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

About Questline Digital:

Questline Digital is a marketing and technology agency that builds engaging experiences throughout the customer journey, boosting program participation and overall satisfaction for utility companies nationwide. Through their proven process, they deliver measurable results with integrated communications strategies that engage, educate, and inspire action.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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