Account Manager

Account Manager

The Account Manager will be tasked with growing existing business through delivering best-in-class service for clients, strategic insights presentations, and

upholding internal operational excellence. You'll have the opportunity to work collaboratively with sales, trading, product and analytics on some of the world's most known brands.

WHAT YOU'LL BE DOING

In the role you will be accountable for, but not limited to, the following:

Client Service:

• Craft and present best in class insight reports that blend campaign performance and real business challenges, telling a story with our MiQ data
• Contribute to business retention and growth by identifying incremental opportunities, growing accounts & strategizing new solutions on an ongoing basis, including recommendation of additional products and channels
• Supporting a portfolio of clients and ensuring that all are performing optimally; working in partnership with Trading team to ensure campaigns are pacing as desired.
• Strengthen existing client relationships, and support Sales in building rapport with new clients, through regular in-person servicing. 

Project Management:  

• Work hand in hand with regional "pod" to ensure client demands are met and client's expectations are exceeded. This role is responsible for ensuring all client deliverables are best in class and delivered on time
• Help to identify gaps and establish strategic processes as part of new product rollouts, specifying needs for AM team and any downstream impacts

Internal Collaboration: 

• Collaborate with internal teams across region(s) to encourage ongoing thought leadership & MiQ product diversification
• Attend all UK & France AM-related trainings and completion of Accreditation modules to ensure product knowledge remains current 
• Build rapport and foster positive collaboration with the Sales & Trading team on your commercial pod

Communication:  

• Lead weekly pod syncs and regional Board (client performance review) meetings, keeping all teams aligned on any updates and/or next steps 
• Articulating to clients how MiQ's agnostic approach and Trading technology/ expertise sets us apart
• Collaborate with Senior Team Members across commercial business to provide support on key accounts

Innovation:  

• Strategize within AM department and the Commercial pod to grow and develop existing client business.
• Staying close with clients by reading related company news or industry trades, attend earnings calls to serve as a trusted advisor to both internal teams and client.
• Drive growth by actively engaging with new suppliers or products, building relationships & supercharging the team's knowledge in your local market.

YOUR QUALIFICATIONS

Experience:

• Minimum 3 years of advertising technology and/or media planning experience
• Experience with Programmatic Advertising is highly preferred; need for understanding of digital ecosystem and vendor-agency-advertiser dynamic
• Commercial experience - clear evidence of servicing advertisers to a high standard and growing business from "one-time deals" to strategic partnerships measured through revenue and/or business line growth 
• A+ presentation skills with the ability to turn data points into a compelling media story.
• Fluency in French and working standard level in English

Systems:

• Experience with Google Campaign Manager, Sizmek MDX
• Expertise with the Microsoft Office Suite
• Salesforce, and Atlassian (JIRA) understanding preferred but not required
• Experience with Tag Managements systems a plus!

Disposition:

• Alignment with MiQ's core values
• Competitive 'winning' mentality with a vision to grow your career as the company scales

What's in it for you

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we're always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love- Passion 
• We figure it out- Determination 
• We anticipate the unexpected- Agility 
• We always unite- Unite
• We dare to be unconventional- Courage  

Benefits: 

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment 
• New hire orientation with job specific onboarding and training  
• Internal and global mobility opportunities 
• Competitive healthcare benefits  
• Bonus and performance incentives 
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives 
• Employee resource groups designed to connect people across all MiQ regions, drive action, and support our communities