Account Manager, Healthcare

• Position Description:

We are seeking a detail-oriented, Healthcare Account Manager to own the day-to-day management of a single, high-value client account. This is a hands-on, tactical role where success is measured by your ability to deliver on commitments, manage timelines, and keep all moving parts running smoothly. You will be embedded in the account, acting as the operational bridge between the client and our internal teams.

Key Responsibilities

• Serve as the dedicated point of contact for all client requests, inquiries, and escalations
• Own the day-to-day execution of account deliverables, ensuring work is completed on time, on budget, and to the client's specifications
• Maintain a detailed understanding of the client's business, priorities, and workflows to anticipate needs and remove friction
• Track and manage open action items, timelines, and project milestones using project management tools
• Coordinate closely with internal teams (creative, operations, product, support) to ensure timely and accurate delivery
• Facilitate regular status meetings and prepare clear, concise updates and reports for the client
• Document all client communications, decisions, and deliverables in the CRM and project management systems
• Identify and flag risks, blockers, or scope changes early and work proactively to resolve them
• Manage client feedback loops - gathering input, routing it internally, and closing the loop with the client

Qualifications

Required

• 2-4 years of experience in account management, project coordination, or a client-facing operations role
• Strong organizational and time-management skills with exceptional attention to detail
• Clear and concise communicator - both written and verbal
• Comfortable managing competing priorities and tight deadlines in a fast-paced environment
• Proficiency with CRM and project management tools (e.g., NetSuite, Salesforce, Asana, Monday.com, Jira)

Preferred

• Bachelor's degree in Business, Communications, or a related field
• Experience working within a dedicated or embedded account model
• Familiarity with [relevant industry, e.g., SaaS, agency, logistics]

Physical Demands: Open

Work Environment: Remote/Home based

Benefits:

• Health, Dental, Vision
• Employer Paid Life/STD/LTD
• 401K + Company Match
• Employee Stock Purchase Program
• Educational Assistance
• Competitive PTO Package & Paid Company Holidays
• Wellness Program

Behavioral Assessment

In addition to supplying us with your resume, we ask that you take our Behavioral Assessment through Predictive Index by going to the following link:

https://assessment.predictiveindex.com/bo/B3WV/AccountManager_Mar2026_14409

Tips:

• Complete the assessment in a quiet place, free from interruption, in one session
• Take as much time as you wish to complete this assessment- typically takes
• Please use one of the following browsers: Internet Explorer, Firefox, Safari, or Chrome