Account Manager - Commercial

BECOME AN OWNER, MAKE A DIFFERENCE, AND BUILD FRIENDSHIPS

Who We Are

Founded in 1993, Timberline Manufacturing provides electrical contract manufacturing with a specialization in wire harness assembly, control panels, and electronic assembly. Timberline is 100% employee-owned since 2012. Along with employee ownership, we provide opportunities for advancement, professional growth and financial rewards. From the moment you enter the building, we greet you as a person, not a number.

What We Value

We're not the first to say it, but we certainly mean it - our employees are what makes Timberline so great. That's why we're an employee-owned company.

Job Title: Account Manager – Commercial

Job Summary

The Account Manager (AM) is a customer-facing sales position focused on maintaining and growing revenue with Timberline Manufacturing's existing OEM customers in our Commercial business, which provides build-to-print contract manufacturing of Electrical Wire Harnesses and Industrial Control Panels.

The AM serves as the primary point of contact for all current business and new opportunities at assigned accounts, with a strong emphasis on building trusted, long-term customer relationships.

Team Structure & Collaboration: The AM works as part of a dedicated sales team alongside a Business Development Manager (BDM) and Customer Service Representative assigned to a specific group of customers.

• Existing customers: The AM owns the relationship and drives ongoing business and growth.
• New customers: The AM partners with the BDM during the initial phase. Once the account is established, the AM has primary responsibility for maintaining and expanding the business.
• The AM collaborates with the BDM on all significant growth opportunities.

Specific roles and responsibilities are clarified during Account Management and Pursuit Planning processes.

Travel Requirement This is a proactive, customer-facing role. The AM is expected to travel regularly to customer sites to strengthen relationships and uncover new growth opportunities.

Essential Duties and Responsibilities:

Customer Relationship & Communication

• Act as the customer's advocate internally
• Communicate requirements clearly to internal teams
• Build and maintain strong, trust‑based relationships
• Proactively address issues and provide timely updates

Account Growth & Business Development

• Identify and qualify new opportunities
• Create account plans and pursuit strategies
• Provide competitive insights and pricing guidance
• Deliver accurate forecasts and maintain opportunity pipelines

Cross‑Functional Collaboration

• Partner with Inside Sales, Customer Service, and Operations to meet customer needs
• Lead internal teams during RFQ and quoting processes
• Support development of long‑term agreements and partnerships

Strategic Account Management

• Understand customer priorities and success criteria
• Position Timberline as a preferred supplier
• Manage customer scorecards and key performance expectations

Additional responsibilities as required

Skills we are looking for:

• Sales expertise Ability to execute effective sales processes, apply proven techniques, and drive results.
• Growth mindset Strong urgency to expand business through new and existing customers.
• Relationship building Skill in developing trust and strong rapport with customers and internal teams.
• Communication skills Clear, concise verbal and written communication with customers and cross‑functional partners.
• Technical skills Capability to understand key product and industry applications.
• Critical thinking Skill in analyzing information, solving problems, and making sound data‑driven decisions.
• Project management Ability to manage timelines, coordinate with stakeholders, and ensure successful execution of deliverables.

Qualifications

• Minimum of 5 years of Sales experience or related experience
• Excellent sales skills with the ability to meet and exceed sales targets
• Must have a positive, customer centric mindset
• Must be detailed oriented with the ability to perform multiple tasks effectively with a focus of timeliness, responsiveness and accuracy
• Experience with CRM a plus
• Ability to hold a driver's license is required
• This position requires up to 40% travel, with some overnight trips to client locations across the U.S.

Education

• Bachelor of Science in Business or a Technical field preferred

Timberline Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.