Account Manager - Software Support
Tom McLeod Software CorporationBirmingham, Alabama
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Overview
Schedule
Full-time
Career level
Director
Benefits
Career Development
Job Description
We’re looking for an Account Manager who thrives at the intersection of customer relationships and technical problem-solving. In this role, you’ll serve as the primary advocate for McLeod’s customers ensuring they receive timely support and solutions.
You’ll collaborate closely with internal support teams, guide customers through challenges while build long-term relationships.
What You’ll Do
- Act as the primary point of contact for customer support-related needs
- Build and maintain strong, long-term relationships with assigned customers
- Own and maintain accurate customer profiles and account details
- Partner with internal teams during billing reviews to help resolve billing issues
- Monitor support cases and escalate unresolved issues to management as needed
- Provide queue coverage during core business hours to ensure consistent customer support
- Mentor and train fellow team members, sharing knowledge and best practices
- Continuously grow your technical knowledge and skill set, especially related to McLeod Software
What You Bring
- 4+ years of experience providing technical support to end users (hardware and/or software)
- Intermediate proficiency with Microsoft Office Suite
- Strong communication skills and a customer-first mindset
- Ability to manage multiple priorities while staying organized and responsive
Nice to Have
- Working knowledge of the transportation industry
- Experience with database management systems
- Bachelor’s degree
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Account Manager - Software Support Jobs at Tom McLeod Software Corporation
What is the work location for this position at Tom McLeod Software Corporation?
This job at Tom McLeod Software Corporation is located in Birmingham, Alabama, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tom McLeod Software Corporation?
Employer has not shared pay details for this role.
What employment applies to this position at Tom McLeod Software Corporation?
Tom McLeod Software Corporation lists this role as a Full-time position.
What experience level is required for this role at Tom McLeod Software Corporation?
Tom McLeod Software Corporation is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Tom McLeod Software Corporation?
You can apply for this role at Tom McLeod Software Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.