Account Onboarding Specialist

DSI Systems Inc., an Authorized AT&T and DIRECTV Partner, is seeking a detail-oriented and highly motivated Account Onboarding Specialist to join our fast-paced and dynamic team. In this role, you will be responsible for processing dealer applications across multiple national providers, ensuring a smooth onboarding experience, and delivering timely communication and accurate reporting. This is a great opportunity for someone who thrives in a deadline-driven environment and takes pride in precision and professionalism.

The Account Onboarding Specialist is a key player who directly supports the DSI mission to deliver exceptional value and seamless service to our partners. Your efforts will contribute to the growth of national programs by ensuring new dealers are onboarded efficiently and accurately. You'll work alongside professionals across departments—sales, logistics, and support—to maintain the high standards our partners rely on and help fuel continued success across our network.

This is an in-office position that will report to our office in Urbandale, IA.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities

• Process new dealer applications for partners such as DIRECTV, Frontier, and AT&T
• Verify and validate Certificates of Insurance for dealer compliance
• Maintain clear and timely communication regarding onboarding status with dealers and internal teams
• Generate and manage accurate program-related reports and documentation
• Utilize multiple systems and platforms efficiently and simultaneously
• Ensure professional representation of DSI in all communications
• Collaborate effectively within a team while also managing individual tasks independently

Requirements

• High school diploma or equivalent; college coursework a plus
• Exceptional attention to detail and organizational skills
• Excellent verbal and written communication abilities
• Proficient in Microsoft Excel, Word, Outlook, and Google Docs
• Professional demeanor and strong sense of accountability
• Ability to adapt quickly in a high-volume, fast-paced environment
• Self-motivated, positive attitude, and results-driven mindset

Benefits

• $18 per hour with annual raises available
• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!