Account Relations Manager

We’re a West Virginia-based consulting firm partnered with Frontier, and we’re out to make telecom sales feel personal, engaging, and fun. The Account Relations Manager builds bridges (not walls) between customers and the services that make their lives easier. It’s a performance-driven role where your ability to listen, connect, and close will shape your success.

If your friends say you’re the “people person” in the group, then the Account Relations Manager position is for you!

At Prosper Consultants, collaboration is at the heart of everything we do. We believe great results come from teamwork — where every Account Relations Manager contributes ideas, insights, and expertise to create innovative, effective solutions. Our team’s diverse backgrounds fuel fresh perspectives, helping us adapt to an ever-changing market and deliver strategies that truly connect.

What an Account Relations Manager Must Work on

• Communicate directly with both new and existing customers to understand their telecom needs, preferences, and challenges.
• Present and sell Frontier’s cutting-edge products and services with confidence, enthusiasm, and expert-level product knowledge.
• Deliver personalized customer experiences that build trust, loyalty, and long-term relationships.
• Serve as the main point of contact for assigned accounts — ensuring follow-ups, renewals, and upgrades are handled seamlessly.
• Strategically manage and expand account portfolios, identifying upsell and cross-sell opportunities to increase revenue.
• Track sales performance metrics, forecast account growth, and provide transparent reports to leadership.
• Resolve client issues with a solution-oriented mindset and proactive communication.
• Participate in team meetings and brainstorming sessions with fellow Account Relations Managers to improve strategies and enhance overall client satisfaction.

Qualities We Look for

• Exceptional interpersonal and communication skills.
• Experience in account management, business development, or telecom sales is preferred, but not required, for fast learners.
• A natural multitasker who thrives in a fast-paced, client-facing environment.
• Strong organizational skills and attention to detail — you juggle priorities like a pro.
• Proactive and works well both independently and collaboratively.
• Analytical mindset with the ability to interpret data, identify trends, and translate insights into action.
• Adaptable, open-minded, and unafraid of learning new systems, strategies, and technologies.
• A positive attitude (and a sense of humor) — because great work deserves good energy.