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Account Relations Specialist

WaystarDuluth, Georgia
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Paid Holidays
Paid Vacation

Job Description

ABOUT THIS POSITION

The Account Relations Specialist position is responsible for positively influencing Waystar’sattrition rate by proactively identifying at risk clients, addressing cancellation/contract requeststhat are assigned and increasing usage of purchased products.

WHAT YOU'LL DO

  • Monthly analysis to proactively identify clients that may be attrition risks
  • Address all assigned cancellation tasks in an effort to salvage the business
  • Address all assigned contract issues in an effort to limit client disruption
  • Responsible for researching, identifying, and contacting clients that are underutilizing purchased products to promote awareness and increase usage
  • Proactive outreach calls to clients with declining claim / remit volume
  • Outreach calls to clients with impending renewal dates to ensure satisfaction
  • Outreach calls to clients that return less than favorable satisfaction surveys
  • Attend conferences and seminars when needed
  • Travel as required
  • Other duties as required

    WHAT YOU'LL NEED

  • Bachelor Degree preferred
  • Extensive working knowledge of Medical Billing / Healthcare EDI

    ABOUT WAYSTAR

    Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

    Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.  

    • We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

    Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

    WAYSTAR PERKS

    • Competitive total rewards (base salary + bonus, if applicable)
    • Customizable benefits package (3 medical plans with Health Saving Account company match)
    • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
    • Paid parental leave (including maternity + paternity leave)
    • Education assistance opportunities and free LinkedIn Learning access
    • Free mental health and family planning programs, including adoption assistance and fertility support
    • 401(K) program with company match
    • Pet insurance
    • Employee resource groups

    Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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    FAQs About Account Relations Specialist Jobs at Waystar

    What is the work location for this position at Waystar?
    This job at Waystar is located in Duluth, Georgia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Waystar?
    Employer has not shared pay details for this role.
    What employment applies to this position at Waystar?
    Waystar lists this role as a Full-time position.
    What experience level is required for this role at Waystar?
    Waystar is looking for a candidate with "Senior-level" experience level.
    What benefits are offered by Waystar for this role?
    Waystar offers following benefits: Health Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, Flexible/Unlimited PTO, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at Waystar?
    You can apply for this role at Waystar either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.