Account Representative

Description

Residential Elevators, Inc. - the fastest-growing home elevator company in the U.S. - is seeking a professional, relationship-driven Client Support Specialist to support our premium clientele and ensure exceptional service delivery. This is a full-time, salaried position with benefits and long-term growth potential.

Since 1996, we've designed, manufactured, installed, and serviced luxury home elevators across 15+ states. With over 200 employees nationwide, we're recognized for our commitment to quality, precision, and personalized service - values that define everything we do.

As a Client Support Specialist, you'll serve as the primary point of contact for high-value clients, managing service scheduling, resolving complex issues, and facilitating seamless communication between customers and our internal teams. This is not a conventional customer service role - it is a premium client-facing position where professionalism, discretion, and a luxury-service mindset are essential.

This is a 40-hour/week salaried role with a potential Saturday rotation.

Key Responsibilities

• Act as the main liaison between clients and internal teams, ensuring fast and professional resolution of service needs.
• Manage, update, and optimize daily schedules for service technicians to deliver a smooth client experience.
• Communicate with clients clearly, confidently, and professionally by phone and email.
• Collaborate with operations, service, and leadership to maintain outstanding customer satisfaction.
• Identify process improvements that enhance efficiency, communication, and overall service delivery.

Requirements

Qualifications

• 2+ years of client account management experience, ideally in finance, insurance, luxury services, or other relationship-driven fields.
• Demonstrated ability to work with high-value clients using discretion, tact, and professionalism.
• Excellent communication and organizational skills; able to remain calm and effective under pressure.
• Proficiency with Microsoft Office and CRM platforms, salesforce preferred.
• Highly reliable, proactive, and detail-oriented, with a strong commitment to high-quality service.
• Full-time availability (40 hours/week; some Saturdays may be required).
• Positive, polished, and solutions-oriented approach.
• Veterans encouraged to apply.

Why Join Residential Elevators?

• Work with the nation's leader in luxury home mobility solutions.
• Join a professional, client-focused team that values accountability and excellence.
• Competitive salary, full benefits package, and company-paid training.
• Opportunities for career advancement as we continue expanding nationwide.
• Equal Opportunity Employer and drug-free workplace.

If you take pride in delivering exceptional service to discerning clients and excel in a fast-paced, high-standards environment, we want to meet you.Apply today and grow your career with Residential Elevators.