Account Representative

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Account Representative

Job Description

OVERVIEW:

The Credit Administration department is seeking a detail-oriented and proactive Account Representative to support daily operations and process improvements within a corporate Accounts Payable environment. This role involves taking inbound calls/emails from customers to resolve their billing, coordinating with internal UHAUL members to conduct transaction research, and assisting in setting up payment plans and taking customer payments. The ideal candidate is a self-starter with strong communication, analytical, and multitasking skills. This team member will report to the Department Manager.

RESPONSIBILITIES:

• Take inbound calls from customers as well as UHAUL associates to research customer billing.
• Assist in the setup & maintenance of customer payment plans.
• Take payments, issue credits and refunds.
• Identify billing errors and correct as necessary.

QUALIFICATIONS:

• 2+ years of experience in credit administration or a similar role.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Proficient in Microsoft Office Suite, with strong Excel skills.

• Experience with credit scoring models, financial analysis, and collections a plus.

• Ability to work independently as well as part of a team.

• Detail-oriented and highly organized.

• Strong work ethic and ability to meet deadlines.

U-HAUL OFFERS:

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

• Registered Dietitian Program

• Weight Watchers

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University

• Business and travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation, and sick days

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• Dave Ramsey's SmartDollar Program

• Savvy consumer wellness programs - from health care tips to financial wellness

• Wellness Program

• MetLaw Legal program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels, and more

• LifeLock Identity Theft

• U-Haul Federal Credit Union

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.