Account Technology Specialist

Role Overview

The Partner Technical Specialist (PTS) is a technical, customer- and partner-facing role responsible for driving adoption, technical success, and customer outcomes for Citrix solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. Modeled on Citrix’s Account Technology Strategist (ATS) role, the Partner Technical Specialist acts as a trusted technical advisor to Arrow ECS, its partners, and joint customers.

Key Responsibilities

· Serve as the technical success point of contact for Arrow ECS partners and selected end customers.

· Build trusted relationships with partner technical leaders, architects, and delivery teams.

· Drive solution adoption and usage aligned to assigned business unit or geography.

· Develop and execute technical adoption plans to accelerate customer time-to-value.

· Identify and proactively resolve technical blockers and risks.

· Support partner enablement initiatives including workshops and technical briefings.

· Collaborate with Citrix ATS, Sales Engineering, and Product teams.

Role Alignment

Business Unit–Aligned Roles:

· Desktop as a Service (DaaS)/Virtual Desktop Infrastructure (VDI)

Key Performance Indicators (KPIs)

· Adoption metrics for assigned business unit or geography

· Customer Success Score (CSAT)

· Time-to-value and successful deployment rates

· Partner technical readiness and enablement completion

· Reduction in escalations and support dependency

· Expansion and attach influence

Qualifications

· 12+ years of relevant experience including 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant

· Hands-on experience with Citrix technologies or adjacent platforms

· Experience working with channel partners or distributors

· Strong presentation and stakeholder communication skills

· Ability to operate effectively in global, matrixed environments

Why This Role Matters

The Partner Technical Specialist is critical to scaling Citrix’s represented markets strategy. By ensuring technical success and adoption through Arrow ECS and its partners, this role drives customer satisfaction, accelerates growth, and strengthens the long-term partner ecosystem.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.