Accounting & Operations Analyst, Payment Management

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Responsible for the accurate, timely, and compliant processing of payments, refunds, and financial transactions across multiple lines of business. This role supports operational excellence by ensuring adherence to internal controls, regulatory requirements, and service level agreements, while partnering with internal stakeholders to resolve discrepancies, analyzing payment activity, and drive continuous process improvements.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Process payments, refunds, write‑offs, and journal entries accurately and on time
• Apply critical thinking and analysis to research and resolve payment discrepancies, exceptions, and returned items
• Review payment activity to identify trends, errors, and potential risks
• Ensure compliance with policies, controls, and audit requirements
• Monitor work queues, prioritize tasks, and meet service level expectations
• Partner with internal teams to resolve issues and improve payment workflows
• Support reporting, reconciliations, and continuous process improvement efforts

Reporting RelationshipTypically Manager or above

Skills, Knowledge, and Abilities

• Strong critical thinking and problem‑solving skills with the ability to analyze data and identify issues
• Detail‑oriented with solid organizational skills and the ability to manage multiple priorities and deadlines
• Effective written and verbal communication skills
• Strong interpersonal skills with the ability to collaborate with team members and partners at various levels
• Ability to work effectively both independently and in a team environment
• Demonstrates ability to apply conceptual thinking to daily tasks and process improvement opportunities
• Working knowledge of business‑related software and payment processing systems
• Proficiency in Microsoft Excel, including basic to intermediate reporting functions (e.g., formulas, filters, pivot tables)

Education and Experience

• Bachelor’s degree or equivalent in accounting, finance, or business.
• Minimum of three years’ related experience.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.