Accounting Service Desk Specialist (Hybrid)

The Opportunity

This is much more than a traditional accounting or billing position. Serving as the primary point of contact for accounting and billing inquiries across a premier global law firm, this role combines specialized financial knowledge with high-touch customer service, problem-solving, and operational support. Rather than focusing solely on transactional processing, you will partner directly with attorneys, billing teams, finance professionals, and external clients to research complex financial queries, resolve issues, and ensure seamless service delivery. This position offers exceptional exposure, variety, and professional visibility for an ambitious accounting professional looking to make a measurable operational impact.

About the Company

Our client is one of the world's premier legal services providers, operating across more than 40 countries and ranking among the top global law firms. Known for excellence, collaboration, and innovation, the firm serves leading corporations, financial institutions, and emerging growth enterprises worldwide. Behind its top-tier legal practice is a highly sophisticated business operations team committed to operational efficiency and service excellence. The firm fosters a supportive, high-performance culture that emphasizes continuous professional development and career advancement.

Location

This role offers a flexible hybrid work model across key U.S. metropolitan markets including East Coast (Boston, New York, Short Hills, Philadelphia, Wilmington, Baltimore, Washington D.C., Reston, Raleigh, Atlanta, Miami), Central (Chicago, Minneapolis, Dallas, Houston, Austin), and West Coast / Southwest (Phoenix, San Diego, Los Angeles, Palo Alto, San Francisco, Seattle). Candidates must be aligned with standard Central Time or Pacific Time working hours to support firm operations. Candidates located in Chicago can connect with our dedicated team serving the broader Chicago Metro Area market, while candidates across all other regions are integrated through our national recruitment network. Occasional light travel (under 10%) may be required for team alignment or specialized training.

What You Will Do

• Serve as the primary point of contact for resolving accounting and billing inquiries from attorneys, billers, business professionals, and clients.
• Assess, research, and resolve complex financial and billing questions accurately while adhering to standard Service Level Agreements (SLAs).
• Accurately document all inquiries, actions, and resolutions within the ServiceNow ticketing system and professional email correspondence.
• Identify out-of-scope issues and route them effectively to correct internal resolver groups while ensuring requestors remain supported throughout the process.
• Maintain strict compliance with firm policies, accounting practices, and legal confidentiality standards when managing sensitive financial data.
• Participate in ongoing training and professional development to maintain subject-matter mastery of firm accounting software and enterprise tools.
• Leverage feedback and technical documentation to eliminate personal knowledge gaps and continuously enhance overall service quality.
• Build trust across internal departments through transparent communication, dependable follow-through, and exceptional service delivery.

Who You Are

• At least 2 years of high-volume accounting service experience in the professional services industry
• Familiarity or working experience with enterprise tools such as Aderant legal management software, Chrome River, Kofax, or ServiceNow ticket management systems is highly preferred
• Demonstrated competence in Microsoft Office Suite, including Excel proficiency (pivot tables, complex filters) and Word formatting capabilities. 
• Strong analytical, research, and problem-solving abilities with high attention to detail and accuracy. 
• Exceptional written and verbal communication skills, with the ability to maintain confidentiality and professionalism at all times.

The ideal candidate is a naturally curious, customer-centric accounting professional who excels at investigating the "why" behind financial transactions. You thrive in collaborative, fast-paced environments, possess a polished communication style, and take pride in delivering clear, prompt solutions to multi-disciplinary teams.

Education & Qualifications

High School Diploma or GED required. Associate’s or Bachelor’s Degree in Accounting, Finance, or a related business field preferred.

Why Join the Team?

This position provides a unique opportunity to expand your core accounting expertise while developing valuable skills in process optimization, internal consulting, and client service within a top-ranking global firm. You will work alongside industry-leading professionals in an environment that prioritizes career development, continuous learning, and team collaboration. In addition to robust medical, dental, vision, and 401(k) benefits, the firm offers a progressive culture that values transparency, work-life balance, and professional fulfillment.

About Naviga Recruiting & Executive Search

Naviga Recruiting & Executive Search is a leading provider of Executive Search, Leadership, Individual Contributor, and Contingent Workforce Solutions, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.