Accounts Receivable Collection Specialist

Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individuals to provide top-notch patient care and offer paid training, competitive pay, outstanding benefits, Sundays off and a positive, mission-driven culture. Join DCI today to build relationships and gain fulfillment serving individuals in our comfortable clinical setting with a lower caregiver-to-patient ratio than other providers.

The Accounts Receivable Collection Specialist ensures timely and accurate processing of incoming payments and maintains financial records related to customer accounts. This role supports the financial health of the organization by managing billing, collections, and reconciliation processes. Success in this role is defined by maintaining low days sales outstanding (DSO), accurate ledger entries, and effective communication with internal and external stakeholders.  This position will be hybrid, part remote and part time in the office in Albuquerque, NM.

Schedule: Full-time, Monday-Friday.

Compensation: Pay range starts at $18.75 per hour, depending on experience; experience not required

Benefits:

• Comprehensive medical, dental and vision benefits
• Life and long-term disability insurance are provided at no additional expense to the employee
• Paid time off (PTO), including holidays
• Extended Sick Bank (ESB) in addition to PTO – paid time for doctor appointments, sickness or medical leave
• Retirement plans with $.50 of each contributed dollar matched for eligible employees, up to 8 percent
• Education reimbursement
• Employee assistance program
• Wellness program
• Among others

Responsibilities

What You Can Expect:

Billing & Invoicing

• Generate and distribute customer invoices in accordance with contract terms and billing schedules.• Review billing data for accuracy and resolve discrepancies prior to submission.• Maintain records of invoices and payments in the accounting system.

Collections & Customer Communication

• Monitor aging reports and follow up on overdue accounts via phone and email.• Collaborate with customers to resolve payment issues and negotiate payment plans when necessary.• Document collection efforts and escalate unresolved issues to management.

Reconciliation & Reporting

• Reconcile customer accounts and apply payments accurately.• Prepare monthly AR reports and assist with audit requests.• Identify and report trends in payment delays or disputes.

Compliance & Process Improvement

• Ensure compliance with company policies, GAAP, and applicable regulations.• Recommend and implement process improvements to enhance AR efficiency.• Maintain confidentiality of financial data and customer information.