Accounts Receivable Resolution Analyst

Summary

As an AR Resolution Analyst at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will play a critical role in managing and resolving customer disputes and deductions, ensuring accurate and timely resolution of accounts receivable issues. Your attention to detail, strong organizational skills, and ability to manage multiple priorities will be key to your success in this role.

We are currently hiring out of our Downers Grove, IL office, and are pleased to offer a hybrid work-from-home schedule of 3 days in-office, every first and third week of the month.

This key position reports to the Director, AR Resolutions within our Finance Operations team. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As an AR Resolution Analyst, you will:

• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
• Record, review, and track open disputes and deductions.
• Analyze root causes of disputes and recommend corrective actions.
• Communicate findings and resolution outcomes clearly and professionally.
• Monitor assigned accounts to ensure timely resolution and follow-up.
• Request and manage supporting documentation from customers.
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
• Maintain accurate records of all interactions and resolutions.
• Prepare and present reports to management on dispute trends and resolution metrics.
• Support additional projects and tasks as assigned.