Accounts Receivable Specialist (Hybrid)

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

We have a job opening and exciting opportunity for a full time Accounts Receivable Specialist in our Tiffin, OH or Andersonville, TN location. The primary role of an Accounts Receivable Specialist is to provide support with the daily operations of the Accounting and Finance departments. Major functions of the position include collection of payments, maintaining bookkeeping databases, assisting with month-end close process and other duties as assigned.

Essential Functions:

• Communicate with internal/external stakeholders as necessary to complete job duties.
• Ensure the strict confidentiality and privacy of financial records as they relate to the organization and its customers.
• Updates job knowledge and skills by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.

Cash Application:

• Process customer payments by verifying and recording lockbox deposits, electronic payments and credit card payments in a timely and accurate manner.
• Posts customer payments by recording cash, checks, and credit card transactions.
• Balance and post daily A/R cash batches.
• Process high volumes of transactions with high level of accuracy.
• Process and reconcile accounts receivables and remittances.
• Address payment issues with customers, such as double payments, overpayment, missing remits, or other discrepancies.
• Inform appropriate Collections and Sales team members about short paid issues daily. Escalate continued (2 or more payments) short paid items to Accounts Receivable Manager.
• Investigate and resolve misapplied cash transactions.

Collections:

• Proactively resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department team.
• Maintain contact with all accounts at least twice per month.
• Contact accounts with 90+ days past due accounts weekly via phone. Communicate to Accounts Receivable Manager when accounts are approaching 90+ days past due.
• Maintain phone contact on all accounts 60+ days past due.
• Develop and maintain procedures to ensure customers are paying according to agreed upon payment plan; follow-up promptly when customers fail to pay as they promised.
• Educate customers on payment terms and solve issues with habitual slow paying accounts.
• Run and utilize weekly and monthly aging reports to manage their assigned customers’ payment history.
• Utilize Senior Collectors, Account Receivable Manager and/or Sales team for resolving very difficult situations. Contacting the Sale team should be reserved for crucial situations, after Collector has exhausted their available resources.
• Maintain and monitor list of customers “On Hold,” ensuring that customers are in compliance with credit policies.
• Review all credit balances, refunds, and adjustments, and apply adjustments and/or corrections to customer accounts.
• Follow up with customers if there are any discrepancies on payments.
• Provide copies of invoices and/or updated reports to customers when required.
• Verify validity of account discrepancies by obtaining and investigating information from sales, contracts, customer service departments, and from customers. Resolves discrepancies.
• Develop relationships with customers to allow for better communication going forward.
• Demonstrate the ability to handle a portfolio and produce exemplary results.
• Other duties as assigned.

What You Will Need to be Successful: 

• High School Diploma or an equivalent combination of education and related accounting experience.
• Minimum of 2 years of work-related experience in an accounting position preferred.
• Experience with multi-state sales tax is a plus.
• Analytical and problem-solving skills.
• Ability to work both independently and as part of a team.
• Must be highly proficient in Microsoft Suite, especially Excel.
• Must have the ability to learn other computer software programs as required by assigned tasks.
• Excellent written and verbal communication skills and ability to communicate complex information in a confidential and straightforward manner.
• Must be a creative problem solver, accurate, detail oriented, self-directed, and able to handle a heavy workload.
• Ability to prioritize work and handle multiple challenges and deadlines at once.
• With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
• Successfully pass of a pre-employment (post offer) background check and drug screening.

Work Location:

• This role is located in Tiffin, OH or Andersonville, TN.