Acoustic Communications Service Technician

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Benthos, located in North Falmouth, MA, is a member of a group of leading-edge undersea technology companies that have been assembled under the Teledyne Marine umbrella. Teledyne Benthos manufactures a range of acoustic subsea modems, positioning systems, and releases for customers around the globe.

Teledyne Benthos is seeking a North Falmouth, MA based Service Technician to join our larger ocean repair team. Duties include routine maintenance, troubleshooting, and repair for Benthos acoustic communication systems and repair support for our other Ocean product lines as needed

Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and be able to obtain a US passport.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Deliver Benthos service and support
• Answer technical inquiries from customers via website, email, text, phone, etc.
• Diagnose, troubleshoot, and repair complex oceanographic equipment
• Document all repair activities accurately and write clear and concise repair reports for customers.
• Travel to customer sites for testing and service as required
• Due to the type of work at the facility and certain access restrictions, successful applicants must be a "US Person" (US Citizens, US Nationals, lawful permanent residents, asylees or refugees).

Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• 5+ years of experience in a repair, technical support, or military technical training environment;
• Associate's Degree or higher in mechanical or electrical engineering preferred or combination of experience and education
• Technical background with proven software, electrical, and electro-mechanical skills
• Advanced troubleshooting and problem-solving techniques
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products is essential: Excel, Word and Power Point.

Preferred:

• Candidates must possess, or be able to obtain, a US security clearance
• Previous experience using Salesforce or other Customer Relationship Management (CRM) tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures.

The physical/mental demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle and move equipment (up to 50 lbs.), at times
• Ability to move around in oceanographic vessels and small boats (ladders, tight spaces)
• Ability to work in the field in adverse weather conditions and adverse working conditions
• Occasional work at non-standard work hours
• This position requires prolonged periods of standing and sitting in a repair lab setting.

Salary Range:

$44,500.00-$59,300.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.