Actionet, Inc. Careers - Field Technician - Level III

ActioNet, Inc.Montgomery, AL

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.¹

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

Overview

Schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Description

ActioNet is looking for a Field Technician (Tier III) located in Montgomery, AL .Candidates should be eligible for a Secret Clearance for the Defense Program.The Field Technician will provide support to end users on a variety of issues.

Work location would be Maxwell AFB OR at Gunter Annex in Montgomery, AL

Responsibilities

Identifies, researches, and resolves technical problems.
Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications' systems, equipment, cabling, and to other related systems and equipment at all locations.
Aids in asset management of on-site devices.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action.

Required Qualifications & Skills

Bachelors Degree plus 1-2 years of experience OR in lieu of degree 6+ years Field Technician support experience supporting computer networks, software, and hardware
Eligible for Secret Clearance (US Citizen)
Security + CE or equivalent to the appropriate level of certification IAW DoD 8570.01-M Information Assurance Workforce Improvement Program to perform job duties.

About ActioNet

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT solutions provider with 27+ years of stellar performance. Our expertise spans Agile Software Engineering, Cloud Solutions, Cybersecurity, and IT Managed Services.

With a 98% customer retention rate, ActioNet is proud to be named a Top Workplace for 11 consecutive years (2014-2024).Why ActioNet?At ActioNet, our Passion for Quality is at the heart of everything we do:Commitment to Employees: A great place to work with ongoing investment in our people.Commitment to Customers: Driving and sustaining service delivery excellence.Commitment to Community: Giving back and building a better world for future generations.What's in It for You?
Medical, Dental, and Vision Insurance
401(k) Savings Plan
Paid Time Off (PTO) & 11 Paid Holidays
Life and Disability Insurance
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Recognition and Referral Programs
Employee Assistance & Identity Theft Protection

ActioNet is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About Actionet, Inc. Careers - Field Technician - Level III Jobs at ActioNet, Inc.

What is the work location for this position at ActioNet, Inc.?

This job at ActioNet, Inc. is located in Montgomery, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ActioNet, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at ActioNet, Inc.?

ActioNet, Inc. lists this role as a Full-time position.

What experience level is required for this role at ActioNet, Inc.?

ActioNet, Inc. is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What benefits are offered by ActioNet, Inc. for this role?

ActioNet, Inc. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Holidays, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ActioNet, Inc.?

You can apply for this role at ActioNet, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.