Admin- NEW Dispensary, North Las Vegas
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Overview
Job Description
Admin
Green Dispensary
Position Overview
Green Dispensary is seeking a reliable and customer-focused Administrative Associate to serve as the first point of contact for our customers. This role is responsible for checking in guests, managing phone calls and online inquiries, and ensuring a smooth and welcoming front-of-house experience.
The ideal candidate is organized, personable, and comfortable working in a fast-paced, compliance-driven cannabis retail environment.
KEY RESPONSABILITIES:
Customer Check-In & Front Desk
- Greet and welcome all customers in a friendly and professional manner
- Verify valid government-issued IDs in compliance with Nevada cannabis regulations
- Check in customers using the store's verification system
- Maintain accurate customer flow and waitlist management
Phone & Chat Support
- Answer incoming phone calls and respond to customer inquiries
- Manage online chat systems and respond promptly to messages
- Provide accurate information about store hours, product availability, and promotions
- Escalate customer concerns to management when needed
Customer Experience
- Create a positive and welcoming first impression for all guests
- Educate customers on available promotions, deals, and store offerings
- Sign customers up for the dispensary's loyalty program and promote participation
- Assist with general customer questions and direct them appropriately
Administrative Support
- Support daily administrative tasks as needed
- Communicate effectively with sales floor staff and management
- Assist with maintaining compliance logs and records when applicable
- Keep the front desk area clean, organized, and professional
QUALIFICATIONS:
- Must be at least 21 years of age
- Previous customer service, receptionist, or retail experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer skills and familiarity with POS or customer management systems
- Professional appearance and demeanor
REQUIREMENTS
- Must possess or be able to obtain a Nevada Marijuana Establishment Agent Card
- Must be legally authorized to work in the United States
- Flexible availability required, including evenings, weekends, and holidays
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