Admin Computer Support Specialist

Health Advocates Network is currently seeking a Computer Support Specialists to work at a facility in Albany, NY. These are registry positions with our company.Pay Rate: $18 / hourShift details:

• 8 hrs - 8 AM to 5 PM

Knowledge, Skills, & Abilities:• Experience with ServiceNow or otherticket or case managementsoftware is a plus• Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word• Knowledge of basic accounting principles• Excellent communication skills• Works well with others• Reliable and trustworthy• Ability to multi-task and set priorities• MS SharePoint knowledge is desirable• Ability to write non-technical correspondence, communicate in writing.• Ability to run SQL scripts or queries is a plusPreferred Level of Education:• High School graduate with some college; computerscience related degree is preferred.Basic Duties(training is provided on-site):• 1st Level Support for Help Desk and Security Incidents• Answer calls and e-mail messages asthey come in to the Statewide Financial System (SFS) Help Desk• Accurately document all issues and requests during the initial call• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources topinpoint resolution and answers for users.• Establish andmaintain a working knowledge ofthe Statewide Financial System’s navigation,procedures, and processing requirements- Support usersin the use of the system including, but not limited to, navigation, access, and reports.• If required, route issues and requeststo appropriate second line ofsupport• Coordinate schedule with Help Desk supervisorto ensure coverage during established business hours.• Learn to use Help Desk core tools and software to assist users when needed and obtain a baseknowledge in the core productssupported by the Help Desk• Participate in appropriate training, workgroups and agency meetingsBenefits:-Medical-Dental-Vision-Term Life-Short-Term Disability Coverage-401KIf interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Tracy (Monday-Friday 8:30 AM-5:00 PM PST).