Admin Specialist

• Assisting in developing budgets, monitoring expenditures, and reconciling financial statements. Investigating discrepancies and processing corrective actions.
• Coordinating and completing special projects independently or in cooperation with other groups as assigned.
• Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
• Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
• Managing departmental information systems.
• Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested. Composing formal correspondence and documents for internal or external circulation.
• Serving as point person for all complex customer service and administrative issues. Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines. Routinely providing guidance and direction to lower-level staff. Assists with screening applications and conducting initial interviews of entry-level staff as needed. Investigate patient and provider complaints and provide reports with root causes and service recovery.

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers.
• Demonstrates the ability to resolve customer problems.
• Technical expertise: understands the technical aspects of one’s job.
• Effectively uses Microsoft office products in order to produce reports and documents.
• Demonstrates the ability to learn and master the scheduling system as appropriate.
• Coachability: Receptive to feedback, willingness to learn and embraces continuous improvement.
• Accountability: Manages performance to meet expected results.
• Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Understands the relationship of the budget and resources to the strategic plan.
• Coaching: Shares information, advice and suggestions to help others to be more successful.
• Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
• Finds agreement on issues and follows through on implementation.
• Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

• High School Diploma or GED AND two (2) years of clerical or administrative experience OR 
• Associate's Degree AND one (1) year of clerical or administrative experience OR
•  Bachelor's Degree AND no years of clerical or administrative experience.

• Temporary to permanent
• Part Time
• Prior experience in physical therapy, rehabilitation, or outpatient clinic settings
• Familiarity with insurance payor requirements
• Experience with EHR or practice management systems

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