Administration / Customer Service

PlainvilleWorcester, Massachusetts

$21 - $23 / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$21-$23/hour

Benefits

Health Insurance

Dental Insurance

Paid Vacation

Job Description

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Key Responsibilities

Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information
Reviewing information in job files and capturing additional information as needed
Answers telephone calls, greets visitors, and resolves routine and complex inquiries
Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers
Utilizing multiple databases to ensure job information is accurate
Additional projects on an as-needed basis

Key Skills:

Phone-based customer service experience - call center experience a plus
Ability to multitask
Ability to prioritize job tasks based on the company's daily schedule and needs
Self motivated
Works efficiently as a team member and individually
Excellent attention to detail and ability to ask questions

Benefits:

Paid vacation
Sick time
Holidays
401K with match
Medical and Dental insurance.

Please submit a resume and salary requirements for consideration.

Compensation: $21.00 - $23.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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FAQs About Administration / Customer Service Jobs at Plainville

What is the work location for this position at Plainville?

This job at Plainville is located in Worcester, Massachusetts, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Plainville?

Candidates can expect a pay range of $21–$23 per hour for this role.

What employment applies to this position at Plainville?

Plainville lists this role as a Full-time position.

What experience level is required for this role at Plainville?

Plainville is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Plainville for this role?

Plainville offers following benefits: Health Insurance, Dental Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Plainville?

You can apply for this role at Plainville either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.