Administration - PSC Registration Rep - 6

Job: Administration - PSC Registration Rep Location: Eugene, OR Duration: 5+ Months Shift: 7:30 - 4:30, may change COVID vaccination required. Will only accept medical exemption.Job Summary:

• Responsible for all PSC (Patient Service Center) front office duties.
• This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies.
• May provide support at several locations.

Duties and Responsibilities • Greet customers appropriately. Treat all customers in a courteous manner. • Assists patients with kiosk sign-in, and ensures accuracy of same. • Contacts clients to obtain patient orders. • Handles customer inquiries. • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). • Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry. • Demonstrates organizational commitment and values of Quest Diagnostics. • Adheres to departmental and company policies. • Reports on time to work, following attendance guidelines. • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. • Use established protocols for reporting customer complaints. • Ensures that HIPPA Compliance regulations are followed; uses test translation tables. • Completes all required training. • Assists with stocking of supplies. • Other duties as required to meet the customer requirements. • Completes special projects as requested by supervisor or manager.Job Qualifications Required Work Experience: • One year customer service experience Preferred Work Experience: • Keyboard/data entry and PC experiencePhysical and Mental Requirements: • Prolonged standing/sitting • Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. • Talking • Vision - requires constant mental visual attention to details. • Walking • Balancing Bending/Kneeling • Pushing/Pulling • Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative Knowledge: • Medical Terminology helpful, not requiredSkills: • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime. • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups. • Demonstrates good organization, communication, and interpersonal skills. • Capable of handling multiple priorities in a high-volume setting. • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.Education:

• High School Diploma or Equivalent Required

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