Administrative Assistant - Customer Service

Compensation: $19.50 hourly

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

See what it's like to work for a national mortgage lender that truly values its employees.  Wherever your passions lie, you can find rewarding work and new opportunities here. 

• Casual work environment
• Family-owned, Customer-focused
• Denver Post Top Workplace
• Top 50 Family-Owned Business
• Best of Colorado Business
• Inc. 5000 Fastest-growing Private Company

JOB SUMMARY

American Financing is seeking an administrative assistant to support our Customer Service Department. The candidate should have experience in performing administrative tasks, providing support to the management team, ability to multitask and complete any other duties assigned.

WHAT YOU WILL BRING

• Highly adaptable to change
• Must be able to work on multiple computer platforms simultaneously (Byte, Google , Vonage etc)
•  “Can do” mentality; willingness and capacity to take on additional projects, based on the company's needs.
• High school diploma or equivalent
• Proven administrative experience
• Strong written and verbal communication skills
• Strong time-management skills and multitasking ability
• Aptitude for learning new software and systems
• Familiarity with CRM systems and practices
• Bilingual in English/Spanish a plus

DUTIES AND RESPONSIBILITIES

• Assist with emails on a daily basis; staying on top of the responses. Review for updates/changes
• Name Changes email for Customer service team- ensuring these are done in a timely manner. Also, updating a file in LOS to the name change request verifying it is a true name change.
• FHA case transfers and appraisals emails- sending in the request through email with information provided; additionally sending invoice and links for payment of appraisals. Transferring case number via FHA connection
• Daily Source and Endorser emails- updating files in byte to the correct source and endorser. Pull Vonage report for calls not created in LOS; adding the correct people onto the email to further assist.
• Email requests to delete duplicate files, change status on files- deleting them out of our systems and responding to the email that it was completed.
• Assign appointment to a licensed consultant at least 2 hours prior to the appointment
• Must be able to work an 8a -5pm/9a-6p schedule; Hybrid schedule available after training period is completed. 

Compensation: $19.50 hrly

WHAT WE BRING

• Medical, Dental, Vision, 401k
• Paid time off and sick days
• Paid holidays
• Long-term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided

American Financing Corporation (AFC)  is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.