Administrative Assistant (Customer Service & Office Support)

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance

Administrative Assistant (Customer Service & Office Support)

Paul Davis Restoration - Memphis, TN

Pay: $18-$22/hour + Performance Bonus

Job Type: Full-Time

Schedule: Monday-Friday

This Is Not a Basic Admin Job

At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations.

We are looking for someone who is organized, reliable, and takes ownership of their work-not someone who needs constant direction.

If you prefer a slow or highly repetitive role, this likely isn't the right fit.

What You'll Be Responsible For

Customer Communication

• Answer incoming calls and confidently guide customers through next steps
• Gather accurate information quickly and route calls appropriately
• Maintain a calm, professional tone-even with stressed or frustrated callers

Accounts Receivable Support

• Assist with invoicing and maintain organized billing records
• Ensure information is accurate and up to date
• Support the team in keeping financial documentation clean and complete

Scheduling & Coordination

• Help manage calendars and coordinate appointments
• Keep schedules organized and proactively resolve conflicts
• Ensure nothing "falls through the cracks"

Subcontractor Onboarding

• Collect and verify required documentation (W-9s, insurance, agreements)
• Maintain organized and complete vendor files
• Follow up when documentation is missing or incomplete

Office Operations

• Support day-to-day office needs
• Communicate clearly with team members and customers
• Help maintain a high standard of organization and responsiveness

Compensation & Benefits

• $18-$22/hour (based on experience)
• Performance-based bonus opportunities
• Stable, growing company with long-term opportunity

What You Must Bring

• 2+ years of administrative or customer service experience (required)
• Strong phone presence and clear communication skills
• High attention to detail-you catch mistakes others miss
• Ability to manage multiple priorities without getting overwhelmed
• Strong sense of ownership and follow-through
• Proficiency in Microsoft Office (Outlook, Excel, Word)

This Role Is NOT a Fit If You:

• Need constant reminders or supervision to complete tasks
• Struggle with organization or time management
• Avoid difficult conversations or follow-up
• Prefer a slow-paced or low-accountability environment

This Role IS a Fit If You:

• Take pride in staying organized and on top of everything
• Follow through without being asked twice
• Communicate clearly and confidently
• Enjoy being a key part of a team that depends on you

How to Apply (Important)

To be considered, include a brief note answering:

"What systems or methods do you personally use to stay organized when managing multiple tasks?"

Applications without this will not be considered.