Administrative Assistant (Customer Service & Office Support)

🔧 Administrative Assistant (Customer Service & Office Support)

•  Answer incoming calls and confidently guide customers through next steps 
•  Gather accurate information quickly and route calls appropriately 
•  Maintain a calm, professional tone—even with stressed or frustrated callers 

•  Assist with invoicing and maintain organized billing records 
•  Ensure information is accurate and up to date 
•  Support the team in keeping financial documentation clean and complete 

•  Help manage calendars and coordinate appointments 
•  Keep schedules organized and proactively resolve conflicts 
•  Ensure nothing “falls through the cracks” 

•  Collect and verify required documentation (W-9s, insurance, agreements) 
•  Maintain organized and complete vendor files 
•  Follow up when documentation is missing or incomplete 

•  Support day-to-day office needs 
•  Communicate clearly with team members and customers 
•  Help maintain a high standard of organization and responsiveness 

• $18–$22/hour (based on experience)
•  Performance-based bonus opportunities 
•  Stable, growing company with long-term opportunity 

• 2+ years of administrative or customer service experience (required)
•  Strong phone presence and clear communication skills 
•  High attention to detail—you catch mistakes others miss 
•  Ability to manage multiple priorities without getting overwhelmed 
•  Strong sense of ownership and follow-through 
•  Proficiency in Microsoft Office (Outlook, Excel, Word) 

•  Need constant reminders or supervision to complete tasks 
•  Struggle with organization or time management 
•  Avoid difficult conversations or follow-up 
•  Prefer a slow-paced or low-accountability environment 

•  Take pride in staying organized and on top of everything 
•  Follow through without being asked twice 
•  Communicate clearly and confidently 
•  Enjoy being a key part of a team that depends on you