Administrative Assistant I (Operations Office Coordinator)

About Integrated Specialty Coverages

Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.

Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and "Main Street USA", we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we're building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.

Job Summary

The Administrative Assistant I will serve as the office administrative coordinator to be responsible for supporting and identifying opportunities for improvements to operational efficiency, along with organizing, planning, implementing, and evaluating corresponding companywide business initiatives.

This role requires onsite attendance in our Carlsbad, CA office fulltime Monday-Friday.

Position Responsibilities

• Receive, direct and relay phone calls in a helpful and positive manner.
• Manage correspondence including e-mails, letters, and packages.
• Maintaining and stocking supplies (office supplies, snacks, drinks, etc.) including managing various office supply accounts and place orders when necessary.
• Coordinate office activities such as conference room activities and meetings, visitors, drafting office notices and memos, etc.
• Onboarding and offboarding coordination and administration; Executing an owner experience that drives high engagement including, workspace set-up, meet and greet new hires on their first day and facilitating office tours, coordinate the delivery of new hire gifts on a timely basis, facilitating the return and tracking of equipment, workspace cleanup.
• Carlsbad facility administration - executing an owner experience that drives high engagement within the common areas. Including Schedule building maintenance with property management. Event management including site coordination of activities, vendor set-up, sending communication notices.

Minimum Qualifications

• High School Diploma or general education degree (GED); or one to three months related experience and/or training.
• Experience with phone system management and call routing preferred.
• Demonstrated oral and written communication skills.
• Strong track record in delivering the highest levels of customer care and leadership.
• Minimum 2 years' experience in a professional business environment.
• Office operations experience preferred.
• Must be able to lift and move 20-30 pounds when handling supplies
• Must be willing to work onsite in our Carlsbad office fulltime

The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.

ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

National Pay Range

$20.46-$25.60 USD

Benefits of Working at ISC

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
• Professional development opportunities
• Owner Referral Program
• Work from home reimbursement for remote/hybrid roles
• Canary emergency financial assistance program
• Comprehensive medical, dental, vision
• Life/AD&D Insurance
• Confidential, Employee Assistance Program
• Health Savings Account, includes company contribution
• Short-term disability
• Voluntary benefits - supplemental accident, critical illness, hospital insurance
• Employee discounts
• 401(k) Plan with company match contribution
• Addition Wealth Financial Wellness Program
• Various Time Off Programs
• 11 company paid holidays

Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.

ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a "can-do" attitude, and fostering a collaborative and mutually supportive environment.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.

Must be legally authorized to work in the United States.

ISC participates in the Federal E-Verify program