Administrative Professional

Primary Purpose:

Responsible for a broad group of responsibilities and provides administrative support to the President & Chief Experience Officer and Executive Assistant to the President & Chief Experience Officer. Acts on behalf of our team in a manner that reflects our priorities, mission, guiding principles, and TowneBank brand. The Chief Experience Officer's team partners directly with Human Resources, Marketing, Learning & Development, Retail Banking, Private Banking, and Product Development.

Essential Responsibilities:

• Manages and maintains employee time records for the team.
• Prepares reporting as requested from the Chief Experience Officer and Executive Assistant to the Chief Experience Officer.
• Processes corporate sponsorship requests and documents in Kadince.
• Processes volunteer hours of the Chief Experience Officer in Kadince monthly.
• Coordinates meetings and functions, including scheduling rooms, meeting handouts, and catering.
• Coordinates travel arrangements for Chief Experience Officer.
• Facilitates the Member Experience Stars process on behalf of the Chief Experience Officer and Chief Operating Officer.
• Prepares correspondence and PowerPoint presentations for members or the team.
• Handles confidential matters with discretion.
• Prepares Business Visa expenses for the team.
• Manages the office supplies and marketing inventory needed for employee recognition.
• Distribute cards and communications to employees, members, and directors.
• Distribution of numerous sponsorship event tickets for member entertainment.
• Research member complaint issues and summarize so the Chief Experience Officer may promptly respond to members.
• Completes other general administrative duties, including filing, sharing of daily and monthly reporting, and scheduling appointments and meetings.
• Perform other incidental and related duties as required and assigned.
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Minimum Required Skills & Competencies:

• 2+ years experience providing high-level administrative support to executive leadership.
• Proven ability to independently perform duties with confidentiality and strong attention to detail.
• Excellent time management, prioritization, and organizational skills.
• Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, and Teams.
• Ability to exercise discretion, confidentiality, and judgement in dealing with sensitive issues and information.
• Strong oral and written communication skills.
• Excellent customer service skills and telephone manners.
• Ability to work independently, prioritize, and multitask multiple responsibilities.
• Skilled in managing complex calendars, board communications, and confidential correspondence for executive leaders.

Desired Skills & Competencies:

• Experience with Towne's banking software (i.e., Insight, Power BI, BPI, and NetImage).
• Experience in banking.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 20 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

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