Administrative Support Supervisor

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at www.statecareers.mt.gov.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child and Family Services Division.

This position provides statewide operational, staffing, and administrative support to the Child and Family Services Division (CFSD). Responsibilities include: 1) Overseeing the background check process, including reviewing results, assessing potential risk to children, and ensuring accurate documentation and communication; 2) Administering division staffing and human resources functions, including position postings, vacancy and position management, and processing classification and pay requests; 3) Supervising central office administrative operations, including event and travel coordination, customer service and reception workflows, and office safety and administrative resources; and 4) Providing technical and administrative support to the Division Administrator and central office leadership through reporting, documentation, and management of specialized operational tasks.

Why Join DPHHS

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

• Knowledge of office management practices and principles.
• Effective written and oral communication skills.
• Professional customer service skills.
• Ability to monitor and maintain information flow in and out of the central office.
• Ability to de-escalate heated situations.
• Respect the confidentiality of protected information and see that the staff this position supervises respects the confidentiality of protected information as well.
• Work independently and demonstrate initiative in meeting the requirements and goals of this position.
• Meet minimum qualifications:

o High school diploma or GED and four years of directly related work experience.

o Or completion of a two-year Administrative Support/Office Management vocational program or post-secondary curriculum and two years of directly-related work experience.

o One year of lead worker or supervisory experience.

o Other combinations of related education and experience may be considered on a case-by-case basis.

• Preferred:

o Knowledge of Child and Family Services Division policies and procedures.

o Knowledge of the Department of Public Health and Human Services' computerized information management systems.

o Knowledge of the Statewide Accounting, Budgeting and Human Resources system (SABHRS).

How to Apply

To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

• Cover Letter

• Resume

• References

• Supplemental Question: How has your education and/or work experience prepared you to be successful at this job?

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.