Adoption Marketing Events Manager

JOB TITLE: Adoption Marketing Events Manager LOCATION: Remote PAY RANGE: $52 - $62/hr. DURATION: 6 Months TOP 3 SKILLS:

• 5+ years of experience in event, marketing, or customer marketing program execution
• End-to-end program management experience across planning, execution, and reporting of campaigns and events
• Hands-on experience with marketing automation tools (e.g., Marketo) and AI/automation tools to streamline marketing operations

Company: Our client is a global leader in creative software, offering innovative tools for digital media creation, design, and marketing. The Opportunity: The Adoption Marketing Team is looking for an exceptional Events and Operations Manager to support the team in delivering outstanding learning event experiences for our customers. This person will support learning event and customer programs through end-to-end project management, including organization, execution, and reporting, to drive user adoption and retention at scale. This role will report directly to the Director, Adoption Marketing, and will work closely with our Adoption Marketing, Customer Engagement, Experience League Platform, Product Management, and Product Marketing teams. What you'll do:

• Support our premier advocate program, Champions, 220+ of most expert customers across our CX Enterprise products
  • Application process for 2026-2027 Champion class
    • Project managed the end-to-end judging process across 6 solutions, maintaining timelines and keeping stakeholders aligned
    • Coordinate and track application submissions, ensuring organized handoffs to the judging panel
    • Support Adoption Marketing managers with the onboarding and offboarding of 220+ strategic advocates, including tracking status, communications, enablement, and documentation
  • Champion Forum multi-day in-person event
    • Execute event programming developed in partnership with adoption marketers, managing all logistics for the in-person event
    • Own vendor coordination, room logistics, catering, AV, and on-site execution
    • Build and maintain the run-of-show and internal communications leading up to the event
    • Support adoption marketers with Product Team participation, including managing content delivery, coordinating speaker prep, and slide collection
• Plan for Summit 2027 conference (March 22 25)
  • Develop the event programming in partnership with adoption marketers
  • Work with the centralized Summit team to manage logistics for the in-person event, serving as the day-to-day point of contact for scheduling and coordination
  • Support adoption marketers with Skill Exchange @ Summit sessions, including managing content delivery from customers

What you need to succeed:

• Bachelor s degree, with an emphasis in business, marketing, or related field
• 5+ years of event, marketing, and/or customer marketing experience preferred
• Ability to leverage and use AI and agents to streamline operational processes
• Marketo experience is a plus
• Customer-centric with a what s best for the customer approach
• Strong program development and management skills
• Proven ability to collaborate cross-functionally and be an exceptional teammate
• Accountable for your performance and results, and committed to delivering your best
• A font of creativity -- you take pride in coming up with fun, exciting ideas to make customers happy and successful
• Self-motivated, diligent, organized, and willing to take complete ownership of a project
• Excellent writing and interpersonal skills
• Flexible, can-do outlook, with the ability to thrive in a highly dynamic environment

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. IND123