Adventureland Park - Security Dispatcher

General Communication:

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as.

• Receivesandtransmitpark transmissions via Two-Way Radios

• Operates a telephone console; receives and relays messages; directs requests forassistancefor security, law enforcement, and EMS to theappropriate agency; prioritizes calls for service and dispatches inan appropriate order.

• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.

• Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment.

• Retrieves online data and paper file information from a variety of sources and relays information to theappropriate destination.

• Receives and directs messages, inquiries, and information requests from the public to theappropriate source.

• Performsadministrative duties as needed, using a variety of office equipment that includes PC,Windows software,email, faxes, word processing software,copiers, time clocks,papershredders, andallother software or databasesfor reporting or record maintenance.

• Follow standard operating proceduresfor the park location, as well asParquesReunidos/Palace Entertainment.

• All other duties assigned by leadership.

Emergency Services:

• Contact local law enforcement personnel when circumstances warrant.

• Report and dispatch on security incidents and threats

• Overseesand report on security surveillance

• Maintains and review security records; periodically report on trends, anomalies, and concerns

• Maintainsaccurateandprofessional communications with emergency responders during emergencies.

• Ability to perform first aid and basicemergencyvia medical dispatch procedures

• Assistswith developing incident reports for emergencies.

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered

• 1+ year ofpreviousexperience as a dispatcher, highly desired

Language:Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:  

• Must be atleast 16yearsof age tocomply withIowaChild Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Musthave reliable transportation to and from your scheduled shift

• Ability to address multiple tasks and priorities in a fast-paced environment

• Ability toeffectively and accurately communicate with externalfirst responders and emergency personnel

• Ability tooperatea variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers

• Mustpossessexcellentobservation,interviewing, listening, and note-taking skills

• Must have the ability to safeguard confidential park information

• Mustbe willing to learn andcomprehendstateand locallawsrelatedto civil and criminal procedures

• Must have the ability toalways remain alert and vigilant

• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook

• Mustpossesseffective interpersonal skillsneededtotactfullydeal withother people(bothpublicandhosts) and handle tense situations in acalm and professional manner

• Ability to readandcomprehendfine print on documents and computerized screens

• Ability to understand and carry out verbal and written instructions

• Mustpossessstrong attention to detail needed foraccuratedata entry, report writing, and verbal communication

Physical Requirements:

• Ability to remain sedentary for extended periods of timethroughout the entirety of the shift

• Frequentsedentary motion, while sitting andutilizingcomputer, cameras, or communication equipment

• Ability to stand or walk long distances throughout the park, when needed

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objectsweighing 30 poundsor more

• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role will bepredominantlybasedinan office settingwith someexposure to all other indoor and outdoor park environments

• Fast-paced environment with constantly shifting priorities and challenges

• Subject to constant repetitive motion

• Subject to frequent interruptions and requests that may require reprioritization of activities

WorkingatAdventurelandis about making people happy!It’sabout being independent and having fun, making newfriendsand earning extra money while doing so. AsaAdventurelandhost, you can be the smiling face that makes a great first impression for incoming guests, a cook thatserves uptasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!