Affiliate Marketing Operations Specialist

Vivint Smart Home, Inc.Provo, UT

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Affiliate Operations Specialist

Role Overview

The Affiliate Operations Specialist is responsible for the execution and operational infrastructure within Vivint's affiliate program. This role is responsible for networking with and onboarding net new affiliate partners to drive customer acquisition, manage existing affiliate partnerships by maintaining relationships and optimizing campaigns, and ensure program data and resources are maintained at a high standard.

By owning partner relationships, operational workflows and systems, this role enables Affiliate Managers to focus on business development, strategic growth, partner development, and performance optimization.

Key Responsibilities

Affiliate Partnership Management

Networking and negotiations with net new affiliate partners
Optimizing existing and new campaigns
Ensure customer acquisition goals are met for managed partnerships
Provide partners with necessary business updates
Monitor full funnel performance
Verifying and monitoring partner compliance
Travel to affiliate conferences

Program Operations & Campaign Execution

Onboarding execution for new affiliate partners, ensuring timely launch readiness
Coordinate cross-functional requests (creative, tracking, compliance, legal) required for partner activation
Support campaign setup, tracking validation, and QA across affiliate platforms (e.g., Awin, Ringba, Leadspedia)
Maintain accurate and up-to-date campaign configurations, links, and partner details

Systems, Data & Reporting

Monitor partner activity and performance trends, flagging anomalies or tracking issues
Support commission validation, reversals, and reconciliation processes
Utilize funnel data points to optimize affiliate campaign performance

Partner Operations & Support

Serve as a main point of contact for owned book of business
Serve as an operational point of contact for affiliate partners
Ensure partners have access to current assets, tracking links, and program requirements
Troubleshoot basic technical or setup issues in collaboration with internal teams
Provide affiliate partner commissions and submit invoicing for timely payment

Compliance & Quality Assurance

Support ongoing compliance monitoring efforts (e.g., call reviews, traffic audits)
Assist in enforcing affiliate program policies and documentation standards
Partner with internal stakeholders to ensure adherence to legal guidelines

Qualifications

1-3 years of experience in affiliate marketing, marketing, operations, partnerships, or a related field
Strong organizational skills with high attention to detail
Comfortable working with data in Excel (formulas, data validation, etc.)
Ability to manage multiple priorities in a fast-paced environment
Strong communication and cross-functional collaboration skills
Ability to travel 3+ times per year for affiliate conferences out of state
Availability to attend the occasional partner dinner locally
Experience with affiliate platforms or lead gen environments is a plus

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Nearest Major Market: Utah

Nearest Secondary Market: Provo

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FAQs About Affiliate Marketing Operations Specialist Jobs at Vivint Smart Home, Inc.

What is the work location for this position at Vivint Smart Home, Inc.?

This job at Vivint Smart Home, Inc. is located in Provo, UT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Vivint Smart Home, Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Vivint Smart Home, Inc.?

Vivint Smart Home, Inc. lists this role as a Full-time position.

What experience level is required for this role at Vivint Smart Home, Inc.?

Vivint Smart Home, Inc. is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Vivint Smart Home, Inc.?

You can apply for this role at Vivint Smart Home, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.