Aftermarket Account Manager

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

Overview

The Aftermarket Account Manager plays a key role in supporting A-dec customers throughout the lifecycle of their equipment. This centralized, campus-based role partners closely with dental practices to understand their needs and recommend solutions that ensure optimal equipment performance.

Working collaboratively across A-dec's network of Territory Managers and authorized dealers, the Aftermarket Account Manager helps deliver a seamless customer experience, from identifying opportunities to coordinating quotes and orders, while contributing to long-term customer relationships and overall business growth.

JOB DUTIES AND RESPONSIBILITIES:

• Drive aftermarket revenue growth by assisting customers plan for ongoing equipment maintenance needs, replacement parts and equipment, optimizing efficiency and functionality.
• Meet or exceed assigned aftermarket revenue and activity targets
• Manage a defined group of installed-based accounts, maintaining regular contact to support customer needs and identify aftermarket opportunities
• Remotely engage customers to understand their needs and recommend appropriate aftermarket solutions
• Review account history, equipment age, and usage patterns to prioritize outreach and identify replacement, upgrade, and accessory needs
• Maintain and actively manage account and opportunity information in CRM to support pipeline visibility, forecasting, and follow-through
• Prepare and manage quotes, coordinating with authorized dealers and internal teams to ensure timely and accurate ordering processing
• Partner with Territory Managers and dealers to stay aligned on account activity, customer needs, and follow-up actions
• Address customer questions or issues by coordinating with internal teams and ensure timely resolutions

QUALIFICATIONS:

Knowledge, Skills, and Abilities

• Working knowledge of B2B sales and account management, preferably within a dealer or distributor model
• Ability to build trust with customers and partners through consistent follow-through and practical recommendations
• Strong communication skills with the ability to work across internal teams, Territory Managers, and dealers
• Comfortable using account data (CRM, purchase history) to prioritize activity and identify sales opportunities
• Ability to balance relationship management with a focus on achieving revenue and activity targets
• Sound judgment and ability to manage competing priorities in a structured, fast-paced environment
• Demonstrated ability to meet or exceed performance expectations in a sales and account management role, including managing pipeline and closing opportunities

Education and Experience

• Bachelor's degree in Business, Marketing, or equivalent experience in related field preferred
• 4-6 years of experience in account management, B2B sales, or customer-facing roles
• Proven experience managing a sales pipeline, prioritizing opportunities, and achieving or exceeding revenue targets
• Experience working with channel partners, distributors, or dealer networks preferred
• Proficient with CRM systems and sales analytics tools required
• Industry experience in Dental, Medical Devices, or Capital Equipment environments is a plus

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.

At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.

A background check and screen for the illegal use of drugs is required.

A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"

A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.