Agency Service Coordinator
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Overview
Job Description
We are a growing independent insurance agency looking to add a PartTime Agency Service Coordinator to help manage daytoday client service needs and ensure nothing falls through the cracks.
This role is service-focused, not sales-driven. The primary objective is to support existing clients by handling policy service requests, follow-ups, and review preparation so the agency owner can focus on sales, growth, and client relationships.
This position is ideal for someone who values consistency, organization, and helping others through dependable behindthescenes work.
What Youll Be Responsible For
As the Agency Service Coordinator, you will own service requests end-to-end, ensuring clients receive timely and accurate support.
Core Responsibilities
Manage and respond to incoming client emails
Process policy changes (vehicles, drivers, addresses, coverage updates, etc.)
Handle cancellations, reinstatements, and rewrite follow-ups
Track open service items and ensure completion
Coordinate with our call center and carriers to close service requests
Prepare and schedule customer review appointments
Document all actions clearly in the agency system
Follow established workflows and service standards
What This Role Is Not
To be fully transparent, this role:
Is not a sales position
Does not involve commission-based compensation
Does not require cold calling or quoting new business
Does not involve high-pressure conversations or closing
Sales opportunities and complex coverage conversations will be handled by the agency owner or sales team.
What Success Looks Like
Client emails are responded to promptly
Service requests are completed accurately and on time
Follow-ups are not missed
Review appointments are scheduled and organized
The agency owner is no longer handling routine service work
Ideal Candidate Profile
Were looking for someone who is:
Organized and detail-oriented
Comfortable working independently
Reliable and consistent
Service-minded with a desire to help others
Calm under routine pressure
Interested in long-term stability and growth
Insurance experience is helpful but not required. Training will be provided.
Compensation & Growth Opportunity
Pay: $15$16/hour, part-time (20 hours per week)
Bonuses: Monthly performance-based bonuses for ownership, responsiveness, and accuracy
Opportunity for wage increases over time based on performance
Potential to expand responsibilities or pursue insurance licensing in the future (optional)
Why This Role Exists
This position exists to:
Improve client experience
Increase operational consistency
Reduce service bottlenecks
Support a growing agency in a sustainable way
We value integrity, accountability, and doing things the right way even when no one is watching.
Salary Range: $15.00 - $18.00 per hour
BenefitsHourly Base Salary Based on Experience
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
As the Agency Service Coordinator, you will own service requests end-to-end, ensuring clients receive timely and accurate support.
Core Responsibilities
Manage and respond to incoming client emails
Process policy changes (vehicles, drivers, addresses, coverage updates, etc.)
Handle cancellations, reinstatements, and rewrite follow-ups
Track open service items and ensure completion
Coordinate with our call center and carriers to close service requests
Prepare and schedule customer review appointments
Document all actions clearly in the agency system
Follow established workflows and service standards
What This Role Is Not
To be fully transparent, this role:
Is not a sales position
Does not involve commission-based compensation
Does not require cold calling or quoting new business
Does not involve high-pressure conversations or closing
Sales opportunities and complex coverage conversations will be handled by the agency owner or sales team.
RequirementsThe ideal candidate for this role is someone who finds satisfaction in consistency, reliability, and follow-through. This position requires a steady, positive presence and comfort with routine service work.
Personal & Professional Traits
Demonstrates emotional stability and maintains a calm, level approach to daily work
Approaches tasks with a positive and patient mindset, even when work is repetitive
Able to manage routine requests without becoming frustrated or overwhelmed
Enjoys structured, predictable work and takes pride in completing tasks thoroughly
Finds fulfillment in supporting others and ensuring details are handled correctly
Comfortable working independently and staying focused without constant oversight
Responds well to constructive feedback and standard processes
Work Style & Expectations
Consistent and dependable with time management and follow-through
Detail-oriented with strong organizational habits
Comfortable performing repetitive service tasks as a core part of the role
Content working in a non-sales, service-focused position
Values long-term stability over high-pressure or commission-driven environments
Able to handle a steady volume of service requests with accuracy and care
General Qualifications
Strong written communication skills
Basic computer proficiency and ability to learn agency systems
Ability to maintain professionalism when interacting with clients and team members
Insurance experience is helpful but not required; training will be provided
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
