Agent Product Manager

About Avoca

Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, including booking jobs, qualifying leads, and driving higher revenue—all at a speed and consistency unmatched by human call centers.

We’ve expanded to 85 employees in under two years, backed by a high-energy, in-office culture in NYC. In a $500B+ market where missed calls mean lost business, we’re building the category-defining platform for AI-driven customer engagement.

We’re serving the largest brands in home services, and grew 10x in 2025. With a high-performance, in-office team in NYC, we’re moving fast to capture a massive, underserved market where 85% of missed calls go to competitors. Every hire here has an immediate and visible impact.

About the Role

We're looking for an Agent Product Manager to own one of our core product lines and drive it from discovery through deployment.

This is not a generalist PM role. You'll go deep on a specific product area, working directly with engineering, design partners, and customers to understand what needs to be built, why, and how to ship it in a way that scales. You'll be the connective tissue between customer reality and engineering execution, synthesizing feedback from CSMs, TAMs, and customers into clear, actionable product requirements.

The best fit here is someone who obsesses over product longevity, not just individual customer happiness, and who can build rapidly, think in systems, and translate ambiguity into clear direction.

What You’ll Do

Product Line Strategy

• Own one or more product lines end-to-end, from discovery through delivery and iteration

• Define product roadmaps grounded in real deployment data and customer feedback, not feature requests

• Prioritize ruthlessly between customer-specific asks and platform-wide improvements

• Establish clear boundaries on what the product can and cannot do, and ensure sales and CS teams understand them

Cross-Functional Alignment

• Bridge the gap between sales promises and engineering reality, guide sales on which features to pitch, which customer profiles to target, and what realistic timelines look like

• Work with engineering to shift from one-off custom builds to iterative, productized solutions

• Collaborate with support to build self-service tooling that eliminates manual configuration bottlenecks

• Own the feedback loop: ensure customer insights reach engineering as structured product requirements, not ad hoc requests

What You'll Bring

• 3 to 6 years of product management experience, ideally in B2B SaaS or AI-enabled products

• Strong ability to synthesize qualitative customer feedback into structured, engineering-ready requirements

• Experience working directly with customers or design partners in a product capacity

• Comfort navigating ambiguity and competing priorities across product, engineering, and go-to-market teams

• Familiarity with AI, LLMs, or conversational AI systems, or a strong ability to ramp quickly

• Outcome-driven: you measure success in shipped impact, not process followed

• Low ego, high energy, resilient in a fast-paced environment

• Bonus: experience with enterprise deployments, multi-location operators, or platform infrastructure

• Eagerness to work in person with us in NYC full time

Why Avoca

At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.