Agent Support III

Agent Support III

Senior Insurance Marketing

Lincoln, NE

About Senior Insurance Marketing

Senior Insurance Marketing, Inc., an Integrity company, is an insurance marketing agency headquartered in Lincoln, Nebraska. Founded in 2004, Senior Insurance Marketing recruited and serviced agents across the Midwest with life and health insurance products. Today, their more than 5,000 agents produce over $25 million of Medicare and ancillary products, helping hundreds of thousands of seniors.

Job Summary

We are seeking an experienced, sharp, and innovative Agent Support representative to help with communication, organization and coordination between agents, agencies, and carriers. The successful candidate will be responsible for processing paperwork, providing agent support, tracking policy statuses, and will build relationships with our agents nationwide.

Primary Responsibilities:

• Proficient in professional verbal and written communication with agents.

• Ability to manage multiple email inboxes and respond to inquiries promptly.

• Capable of handling phone calls from agents/agencies and carriers and returning voicemails in a timely manner.

• Experienced in using Excel and Word for creating and managing reports and templates for agents.

• Responsible for conducting "Welcome Calls" and introducing new agents

• Knowledgeable about various Medicare carriers and their processes.

• Understanding of commission structures from carriers.

• Adept at troubleshooting issues for agents, related to their clients.

• Ability to learn/use multiple systems and resources

• Collaborative, able to work with team members and other departments.

• Capable of assisting with and understanding certifications for Medicare carriers.

• Proficient in navigating different carrier websites.

• Perform other duties as assigned to support the needs of the team.

Primary Skills & Requirements:

• High School degree of GED

• 0-2 year of related experience

• Licensed to sell health and life insurance preferred

• Experience with Medicare and/or the Affordable Care Act.

• Strong verbal/written communication skills

• Strong listening skills

• Attention to Detail

• Organizational skills

• Strong customer service skills

Benefits Available

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.