Agreement Management Specialist

Purpose of Position

Purpose of the position is to provide the overseeing of the agreement throughout their lifecycle, providing proactive information to the Sales and Order to Cash functions to guarantee that the agreement terms are applied properly and also keeping the digital Agreement repository complete and accurate throughout the life cycle, notifying the applicable stakeholders involved in the agreement lifecycle when specific actions need to be completed (proactive) or have expired (reactive).

Why Messer?

Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people-at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

Principal Responsibilities

• Serving as the point of contact for the Agreement upon execution to understand and track the execution of the agreement and reporting any event related to agreement progress to Sales.
• Agreement Compliance- Maintaining Agreement records
• Follow up that all the steps after the Agreement signature and during the agreement onboarding and execution are done properly according to the Agreement terms in all internal systems specially between Salesforce/ALM and SAP.
• Prepare and manage reports and dashboard to track Agreement compliance.
• Monthly/Quarterly Reports examples but not limited to:  Pricing, Payment terms, specific customer requirement match information related to Agreement with SAP master data ensuring customer agreements terms are correctly reflected in invoicing especially after a price change, a change in agreement (amendments or renewals).
• Review the min max invoice volumes against actuals per customer and trigger warning messages to the sales teams when customer volumes deviate from agreement terms
• Review activity reports for follow-up with sales where appropriate- eg Near to expired dead end agreements, soon to Evergreen agreements.
• Rental invoices are done properly.- Incidental charges - develop reports to capture the execution vs. agreement terms according to the Incidental Charges table.
• Results of audit checks, improvement opportunities to be posted to Head of Customer Service with any recommendations.
• Agreement management: Follow up and provide controls with reports and Salesforce Alerts to the Account Managers confirming that the agreement execution & customer service management conforms to agreement terms and requirements specially related to charges, incidental charges, rental, average consumption of the Product, volumes variation, invoices.
• Verifying accuracy of invoices and credit and debit notes are consistent with the agreement terms.
• Provide regular follow up to guarantee that expired documents and confirms that all Sales responsible for the upcoming renewals dates have the reminders properly settled in the ALM system.
• Agreement onboarding- New Business- New Agreement: Trigger for start of activities - customer is fully onboarded in SAP GOLD  Review Salesforce/ALM documents are stored in the correct account and location.
• Review key fields from Spring CM to SAP to ensure data consistency. (eg Pricing per agreement is correct in SAP, hierarchy in SAP and Salesforce are correct, other charges, incident charges are set up for automatic billing.
• Document account reviews for audit purposes
• Review reports of execution and provide Alerts.
• Oversight of the agreement close-out process, including ensuring the agreement contains all necessary documentation and that all equipment has been removed, ensure all SAP close activities have been completed.
• Agreements are archived after all these steps are completed 3-Responsible for Customer Notification related to Agreements changes 4- Support to develop and implement procedures for the Agreement Life Cycle management
• The Agreement Management team will work in conjunction with Sales, Legal and Quote to Cash to support the development and implementation of procedures for the Agreement Life Cycle management clarifying the roles and responsibilities for anyone involved in the agreement process maintaining best practices and baseline for accountability expectations, and protect against legal, regulatory, and liability issues.
• Keeping these policies and procedures adhered to is streamlined with an Agreement lifecycle management tool.
• Setting up templates and approval workflows to solidify and simplify processes across an organization.
• Access rights and organizational structure to ensure that all users can only see and create the documents they are authorized.

Required Skills

• Experience within Data Mining, Reporting Soft skill, SAP Salesforce Microsoft tool set

Key Interface Detail- Internal/External *

• Customer Service Departments throughout organization
• Revenue Management, Sales Manager and Sales Representatives
• Legal
• CES Administration and Coordinators
• Bulk plant /cylinder plant/branch/field personnel
• Bulk/ Cylinder external customers on an adhoc basis
• Gold Administration Asset Managers

Basic Qualifications:

• Bachelor Degree in Business Administration
• Minimum 2 years experience within Legal, Agreement/contract management or Legal document interpretation.

The salary range for this position is $59,000 - $78,000. Messer provides medical, dental, vision, short term disability, life insurance and paid time off as well as other voluntary benefits, such as, long term disability in accordance with the terms and conditions of these Plans. Employees are eligible to enroll in Messer's 401(k) Plan. Employees may be eligible to participate in the company's bonus program.

About Messer:

Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.

We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.

If you need assistance with the application or would like to request accommodation, call (877) 243-1030.